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| Welcome to Melbourne City Lexus. Customers are our number one priority and we take your feedback seriously. We want to know what you think about our customer service. Your feedback is vital to helping us ensure that we are constantly exceeding expectations. Here is what some of our customers had to say: |
Please feel free to give us your 
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I would like to express my gratitude and congratulate the Lexus service team headed by Mr Jamie Small of their excellent service. In particular, I would like to give my highest commendation to Mr Robert Saliba for giving me the best Lexus service and experience to date.
I would also like to extend my gratitude to all the technicians, especially the one that handled my car on the day, for their honesty and great work, noticing the smallest details of the changes/ needs in my car ie. that I need to change my registration sticker as they are expiring in 2 days!!).
Again, please extend my many thanks to the whole service department! Please keep up the good work and hope you all enjoy your day and the little munch delivered today to boost up the team's spirits! :) Congratulations on your good work and thank you! March/2011 |
Olivia Herdiman |
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The best thing they do? Probably their friendliness! They make you feel welcome. Nothing was too much trouble. Honest and up front. June/2010 |
Styling Australia Pty Ltd |
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I think that they listened very well. Honest and genuine. June/2010 |
Vazza Pty Ltd |
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I have a good view of Lexus. Its very good value for money. Its met my expectations. June/2010 |
Mr. Daniel Brooks |
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They were very professional. Matthew listened to our financial restrictions and came up with a package that was within our budget. May/2010 |
Mrs Kimberley |
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They were not pushy and they were inviting when we first arrived. It was a very pleasant and all around good experience. We had decided it was between Lexus and AUDI and Lexus was so friendly we didnt need to go to AUDI and just went with the Lexus. May/2010 |
Mrs Grace Schiena |
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I have dealt with Melbourne City Lexus before so I knew that they are good to
deal with. May/2010 |
Multifoam Pty Ltd |
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They explained all of our options well. The after sales service is excellent. They are always very helpful. April/2010 |
Lavinia Muralidharan |
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MELBOURNE CITY LEXUS ALWAYS MAKE SURE THAT ALL MY NEEDS ARE MET AND THEY ALWAYS PROVIDE A FREE LEXUS LOAN CAR FOR ME WHICH IS GREAT. April/2010 |
Mr Dalton Anthony Grant |
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They make everything easy and straightforward. March/2010 |
Premier Capital Developments |
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THE FREE SERVICE VEHICLE PICK UP AND DROP OFF IS THE BEST THING THEY DO. March/2010 |
Mrs Sylvia Kemp |
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ON TIME, QUICK AND NO DELAYS. MUCH BETTER THAN BMW. March/2010 |
Tradequip Pty Ltd |
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They didn't charge me because it was my first service and the first service is free at Melbourne City Lexus. March/2010 |
Ms Susanne Margaret Mahoney |
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THE BEST THING MELBOURNE CITY LEXUS DID? EVERYTHING. THEY DO A GREAT JOB. Feb/2010 |
Day1 Pty Ltd |
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THEY DID EVERYTHING RIGHT AND THEY FIXED ANY CONCERNS I HAD. THEY ALSO WASHED THE CAR FOR ME WHICH WAS GREAT BECAUSE NOT MANY DEALERSHIPS WASH CARS. Jan/2010 |
Mrs Christine Perri
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THEY HAVE WONDERFUL PEOPLE SKILLS AND THEY KNOW WHAT YOU WANT THEM TO DO WITHOUT EVEN HAVING TO ASK THEM. Jan/2010 |
Mr. Ano |
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The service with pick up and drop off was convenient. They provided a courtesy car which was also convenient. Dec/2009 |
Mr Paul Kirkham |
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Melbourne City Lexus did everything on time and I am very satisfied with everything. Nov/2009 |
Mrs Joan Muir |
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The whole service, everything they offer and everything they do is top of the line. Whether its to do with the communication, they provided a loan car and the way they treat us is excellent. Nov/2009 |
Newmarc Pty Ltd
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The service and rapport is absolutely impeccable. And how they do their job is just great. I have never known any one who goes out of their way so much to ensure that customers are satisfied (talking about Manuel). I previously had my car serviced at another Dealer and absolutely hated it. I drove 2 hrs to get the car serviced only to be told that they hadn't booked it in and so I had to go back home and take it in another day. Since then I've used Melbourne City Lexus and have never turned back. Nov/2009 |
Pauline
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The staff are very friendly and they are very convenient and I'm very happy with them. Nov/2009 |
Mr Oran Chusakul |
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The Service department is always polite.They don't hold me up, they are always prompt and they make a good job of cleaning the car. Nov/2009 |
Mr James Patterson |
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Even though I requested a Service appointment in the last minute, Melbourne City Lexus provided me with a courtesy car whilst my Lexus was being serviced. Oct/2009 |
Mr Alan Banton |
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The radio/cd kept packing up, Melbourne City Lexus were very good about it and replaced the whole unit. Oct/2009 |
Mr Tom Danko |
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Melbourne City Lexus made us feel welcome and helped all along way. Oct/2009 |
Martin Royce |
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Courtesy and efficiency. The whole experience was very professional and they look after you. They also pay attention to detail which is great. |
Interstate Packaging Films P/L |
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Paul [Snowdon] looked after me really well and has followed me up after the purchase. |
H.D, Camberwell |
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They came to me and made it easy. |
B.F, Mount Martha |
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The best thing that they did was the price. |
Anonymous |
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Alex was very patient and spent a lot of time with me both before and after delivery, he was very helpful and his follow-up was fantastic. |
M.H, Collingwood |
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Alex was fantastic, very personal with a no nonsense approach without being pushy. |
B.P, Rosanna |
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They were very professional and patient. |
C.A S, Carlton |
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They were very professional and gave first class service. |
G.K, Wonga Park |
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I have already given some feed back, I also want to mention how good and helpful Fergus was. |
R.R, Malvern |
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[Melbourne City Lexus were] Honest and helpful. |
M.S, Bundoora |
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I really liked Alex’s professionalism. |
Anonymous |
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