Lexus Australia & Melbourne City Lexus Privacy Policies

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LEXUS GROUP PRIVACY AND CREDIT INFORMATION POLICY

Last updated 18 June 2025

 

1. Introduction

We understand that your personal information and credit information is important to you and we value your trust. This policy sets out how the Lexus Group handles your personal information. It also includes how we handle personal information collected from third parties, such as your credit report through the credit reporting system if you obtain finance with us.

This policy is structured around the ways you might interact with Lexus, and how we collect, use and disclose your personal information in each of these scenarios. We recommend reading the full policy to understand in detail how Lexus collects, uses and discloses your personal information.

However, if you want a snapshot of how Lexus may collect, use and disclose your information in particular scenarios, please refer to the section below that is most relevant to you:

Where you engage in more than one of these scenarios (e.g. you visit our website to research a vehicle and then purchase that vehicle from Lexus), the information set out in both sections will apply.

We are committed to providing you with a seamless and innovative experience across the whole OneLexus Network. The information (including in some cases, personal information) that we gather from your interactions with us helps us to better understand and influence how we:

  • develop and provide you products and services across the whole OneLexus Network; and
  • inform you of products, services, special offers or events from the OneLexus Network.

Please contact our privacy team using the contact details at the end of this policy if you, or a person you assist, would like:

  • further information about our handling of personal information; or
  • the information in this Privacy Policy explained to you or in a different format.

This Privacy Policy is current as of the date noted above. We may make changes to this Privacy Policy from time to time, in which case we will notify you of the change by displaying an updated version on our website, and/or by sending it to you via email.

Who are we?

In this policy the “Lexus Group” (or “we” or “us”) is:

  • Lexus Australia, a division of Toyota Motor Corporation Australia Limited ABN 64 009 686 097 (“Lexus Australia”); and
  • Lexus Financial Services, a division of Toyota Finance Australia Limited ABN 48 002 435 181 (“Lexus Financial Services”).

The Lexus Group is part of the OneLexus Network of Lexus organisations in Australia. More information about the OneLexus network is provided in the next sub-section, titled “OneLexus Network”.

We are bound by the Privacy Act 1988 (Cth) (“Privacy Act”) and its Australian Privacy Principles (“APPs”). Lexus Financial Services is a participant in the negative credit reporting system and is bound by the credit reporting rules in the Privacy Act. For more information about Lexus Financial Services’ credit reporting practices, see section 6 on “Lexus Financial Services’ privacy practices when you apply for credit”. OneLexus Network

The OneLexus Network includes:

  • the Lexus Group (Lexus Australia and Lexus Financial Services);
  • authorised Lexus dealers in Australia; and
  • Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as “Lexus Insurance”.

The Lexus Group collects and shares your personal information with other members of the OneLexus Network so that the OneLexus Network can provide you with an integrated OneLexus customer experience. This experience includes allowing you to be known across the OneLexus Network regardless of which OneLexus entity you choose to deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. As further discussed below in section 4 “Who does Lexus disclose this information to?”, your information may be disclosed to OneLexus Network service providers in Australia and overseas for these purposes.

Authorised Lexus dealers operate in Australia as independent franchises. For more information about how authorised Lexus dealers in Australia handle your information, please see the dealer’s privacy policy, available from the dealer’s website.

 

2. What is personal information?

When we use the term “personal information” in this policy, we are using the term as it is defined in the Privacy Act. Under the Privacy Act, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

(a) whether the information or opinion is true or not; and

(b) whether the information or opinion is recorded in a material form or not.

 

3. What kinds of personal information do we collect?

The kinds of personal information that we collect and hold about you will depend on the nature of your dealings with us. Our specific privacy practices, relevant to each way you might engage with us, are outlined below.

If you do not wish to provide us with your personal information, we may not be able to respond to your query, provide you with our products and services or assess your application or eligibility for a product or service.

Sensitive information: We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). Sensitive information has the meaning given in the Privacy Act and includes information about your health, race, ethnic origin and religious beliefs.

Providing someone else’s personal information: If you provide us with personal information about another person (such as a joint vehicle owner or authorised driver or contact person, or as part of a social media post or in relation to a trade promotion, competition, survey or other interaction with us), you need to tell the other person about this policy so they are aware that you have provided their information to us and that they can read this policy to understand how their information will be handled. You must obtain all necessary consents from the other person before supplying their personal information to us (including a parent or legal guardian’s permission for minors).

 

4. Lexus's privacy practices when you purchase or use goods or services from Lexus, submit product enquiries or respond to our surveys, visit Lexus premises or engage with us online or by telephone

When you purchase or use goods or services from Lexus, submit product enquiries to us, visit Lexus premises, respond to our surveys or engage with us online or by telephone, we collect personal information about you (both from you and from third parties) to assist us in providing our goods and services to you. We may also disclose this personal information to third parties to assist us with providing our goods and services to you, to enable us to improve the quality of our goods and services, or to meet our regulatory obligations.

What information does Lexus collect when you purchase or use goods or services from Lexus, submit product enquiries or respond to our surveys, visit Lexus premises or engage with us by telephone?

When you purchase or use goods or services from us, submit a product enquiry or respond to our marketing or surveys or visit Lexus premises, the kinds of personal information about you which we may collect (both directly and through the OneLexus Network or our service providers) includes:

  • contact information and identification such as your name, date of birth, telephone number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver’s licence details;
  • payment confirmation and payment-related information in connection with your purchase of our products and/or services;
  • vehicle and servicing details including vehicle registration and identification number, vehicle purchase details, name of your selling or servicing Lexus dealer, service appointment bookings, vehicle service and repair history (including in relation to Lexus Service Advantage, warranty, repairs and recalls, if applicable);
  • CCTV footage of you when you visit any Lexus premises;
  • recordings of calls you make to or receive from the Lexus Australia or Lexus Financial Services customer support centres (including call notes in relation to calls to and from Lexus Australia and transcripts in relation to calls to and from Lexus Financial Services); and
  • information collected from marketing campaigns, product research, customer surveys, your interactions with us including via social media or your creation of an account in relation to a service Lexus provides (e.g. the Lexus Encore program), via Lexus community platforms such as Lexus Community, or publicly available information that you post or publish or broadcast in relation to Lexus products or services.

Any credit card details that you provide to the OneLexus Network or our service providers will be collected via a secure third party payment processing platform which will process the payment. The third party will then provide us with confirmation of your payment. The third party does not share your credit card details with us.

What information does Lexus collect when you engage with us online?

Whenever you visit or interact with a Lexus Group website or other online platform of ours (“Platforms”), we, as well as any third-party service provider and/or advertiser, may use a variety of technologies that automatically or passively record information about how the Platform is accessed and used (“Usage Information”).

Usage Information we may collect includes:

  • your IP address or other unique identifier for the device used to access a Platform;
  • email address, username, or other unique user identifier;
  • aggregated multi-platform information about Google users who have enabled personalised advertising on their Google accounts (Google Signals Data);
  • browser information;
  • “Device” type (computer, mobile phone, tablet or other device);
  • operation system and/or application version; and
  • date and time of visit, pages viewed, preceding page views and your use of features or applications on the Platform such as interactions with connections or groups.

Usage Information helps us keep our Platforms relevant to users and allows us to tailor content to a user’s interests. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we will treat it as personal information.

How does Lexus collect this information?

We collect this personal information directly from you, including:

  • when you complete a form to order a vehicle, parts or accessories, book your vehicle for servicing, apply for credit or make a general enquiry about our products and services;
  • when you contact or interact with us whether in person, by email, telephone, SMS or other forms of communication (such as through the Lexus Connected App), or via our website or social media;
  • when you create an account in relation to a service Lexus provides (e.g. the Lexus Encore program);
  • when you participate in our surveys, competitions, promotions, events, sponsorships or other activities; and
  • when you make a booking to use a vehicle and also when you use the vehicle.

Where you have engaged with other organisations within the OneLexus Network, we may collect this personal information from organisations within the OneLexus Network, including:

  • our authorised Lexus dealers, if you interact with or purchase products or services from that dealer; and
  • Lexus Insurance, if you make enquiries, purchase and/or renew your insurance with Lexus Insurance.

We may also collect this personal information from third parties, including:

  • contractors performing a service or function on our behalf;
  • regulatory authorities or other Government bodies who make this information lawfully available to us;
  • social media platforms, marketing agencies and suppliers of marketing lists which are lawfully acquired by us;
  • your employer, contractor or another person who makes a vehicle available to you; and
  • any other parties you refer us to or who refer us to you.

We, or other organisations within the OneLexus Network, may also collect this information through the use of pixels (small graphic images placed embedded on our Platforms), cookies and remarketing. Please see our Cookies Policy for more information about the information we may collect through the use of pixels, cookies and remarketing and how you may opt-out of this collection.

Why does Lexus collect this information?

The Lexus Group collects, holds, uses and discloses your personal information for a variety of purposes including:

  • providing you with an integrated OneLexus customer experience;
  • assessing your application for a product or service;
  • determining your eligibility to acquire a product or service;
  • providing a Lexus product or service to you (including via our authorised Lexus dealers, agents and/or contractors where applicable);
  • providing customer assistance and support such as vehicle order tracking, vehicle service reminders, recalls and assisting with warranty claims;
  • responding to your enquiries, concerns or complaints and administering and managing our relationship with you, including by verifying your identity in order to provide a requested service;
  • informing you about products, services, special offers and/or events from the OneLexus Network. For more on Direct Marketing, see section 8 below titled “Direct marketing”;
  • improving your customer experience and our marketing, product planning, product development and research, including through data analytics and analysis of aggregated data sets;
  • inclusion in aggregated data sets for analysis to assist with product planning, product development and research;
  • as part of customer and video testimonials that we may publish (including on social media), with your consent;
  • protecting our interests, including by registering a security interest on the Personal Property Securities Register or checking against sanctions or other reference lists;
  • where required or authorised by or under an Australian law (which may include assisting government and law enforcement agencies, bodies or regulators), or an order of a court or tribunal;
  • where your employer is paying for some or all of the cost for you to use a vehicle, your information is used to provide reporting to your employer regarding your usage of our vehicles, including location, time, dates and any notices or information received in relation to the booking; or
  • any other purpose which we notify you about when we collect your information or to which you have provided your consent.

Who does Lexus disclose this information to?

We may disclose your personal information (excluding information collected from your use of Lexus Connected Services) to others for the purposes described above, including to:

  • the Lexus Group’s related bodies corporate (including our parent company Toyota Motor Corporation in Japan), other companies in the OneLexus Network within Australia, and Lexus entities overseas such as Toyota Connected Europe and Lexus Motors North America;
  • a person that subsidises or makes a vehicle available to you (for example, your employer, your former employer or principal) including to conduct a reference check for finance applications, or for marketing purposes (when you have given us your express or implied consent); or
  • our third party agents or contractors which perform a particular function or service on our behalf.

Examples of our third party agents or contractors include:

  • mailing houses;
  • printers;
  • organisations that assist us to conduct promotions or market research;
  • customer support providers;
  • information technology service providers; and
  • accountants, lawyers and other professional advisors.

Your vehicle logbook data, and service and repair history (including in relation to warranty and recalls, if applicable) may be made available to subsequent owners (if any) of your vehicle.

For information about how information collected from your use of Lexus Connected Services may be disclosed to third parties, please see the Connected Services Privacy Policy.

If you consent, we may also disclose your personal information to:

  • suppliers of third party services;
  • selected third parties to help you obtain discounts or services from those third parties; or
  • social networks, advertising networks, insurance providers.

We may also disclose your personal information to third parties where required or authorised by or under law or to government and law enforcement agencies, bodies and regulators, or a dispute resolution body of which we are a member (for example, the Australian Financial Complaints Authority (AFCA)).

 

5. Lexus's privacy practices when you use Lexus Connected Services

Please see our Lexus Connected Services Privacy Policy to learn about how we handle information collected from your use of Lexus Connected Services.

 

6. Lexus Financial Services' privacy practices when you apply for credit

In this section, references to “we”, “us” or “our” refer to Lexus Financial Services only, not Lexus Australia. Lexus Financial Services participates in the credit reporting system to make better and more informed decisions about providing credit to our customers. When you apply for credit with Lexus Financial Services, or propose to be a guarantor, we may request a credit report about you from a Credit Reporting Body (CRB). Credit reports contain information about your credit history that will help us assess your credit worthiness and your ability to repay credit.

What information does Lexus Financial Services collect when you apply for credit?

When you apply for credit with Lexus Financial Services, the information we collect includes:

  • finance details including financial, insurance or credit information, marital status, employment details and history;
  • your identification details (name, date of birth, address);
  • the type of credit you hold;
  • the amount of credit you have borrowed;
  • the terms and conditions of your credit;
  • when your credit was opened or closed;
  • whether or not you have met your repayment obligations under your loan contract and loan contracts with other credit providers; and
  • information about your credit worthiness.
How does Lexus Financial Services collect this information?

We collect this information directly from you, where you provide us with a credit report.

We may also collect this information from third parties, including

  • your accountant for the purposes of assessing a credit application;
  • where an individual is an officer of a company that has applied for credit, we may collect information about the officer from public records or from other officers of the company who arranged that company's credit application;
  • when named as a personal referee by you, we collect that personal referee's personal information from the written credit application form;
  • another credit provider where you have or had a credit account;
  • the Credit Reporting Body (“CRB”) where we obtain your credit report; and
  • providers of Identity Verification Services ("IVS") administered by the Australian Government in partnership with state and territory governments where you have provided your consent for us to do so; and
  • your insurer or broker.
Why does Lexus Financial Services collect this information?

We collect, hold, use and disclose credit information and credit eligibility information about you for purposes which include:

  • confirming your identity;
  • assessing your consumer or commercial credit or guarantor application;
  • managing your account and collecting any overdue payments;
  • helping you avoid defaulting on your loan; and
  • complying with any relevant laws and regulations.

We will use the information obtained from a CRB, and combine it with information we already hold about you, to calculate our own rating or score to help us assess your creditworthiness.

Who does Lexus Financial Services disclose this information to?

We may disclose this information to:

  • finance and insurance product suppliers in relation to in relation to any finance or insurance products you apply for or acquire through Lexus Financial Services;
  • a guarantor if a finance arrangement we provide to you is guaranteed; and
  • debt collection agencies in relation to any unpaid debts you owe to us.

We may disclose to the relevant CRB if you have not met the payment obligations under your loan contract or if you have committed a serious credit infringement (for example fraud). Some of the information we disclose to a CRB may be included in your credit report and provided to other credit providers to help them assess your creditworthiness.

We may disclose your information to any of the following CRBs:

If you would like to know how these organisations manage your information, you can view their privacy policies on their websites or contact them directly by calling the numbers above.

You have the right to ask a CRB not to use your information for the purpose of pre-screening or direct marketing by a credit provider. You can ask them not to use or disclose this information for a period of time if you reasonably believe that you have been, or are likely to be, a victim of fraud.

 

7. Lexus’s privacy practices when you apply for a job with us or work for us

What information does Lexus collect when you apply for a job with us?

When you apply for a job with us, we collect the personal information that you provide during that process, including in your application, such as your work history and education details. In some circumstances we may also ask you to provide certain health information or a criminal history check. We also collect demographic information, if you choose to provide it, to support our diversity and inclusion goals.

The personal information you provide when applying for a job with us will be used to assess your eligibility for the relevant role and may also become a part of your employee file if you are successful in your application.

We may collect and disclose personal information about you to third parties as part of our recruitment process including:

  • third party providers of recruitment services, and work eligibility checks (for example, criminal history checks); and
  • your current employer or former employer, or their representative (for example, to conduct a reference check for potential employment or finance applications).

    • We will identify on any job advertisement or application form whether we use a third party as part of our recruitment processes, and whether you will need to deal with that third party directly or if your personal information will be disclosed to that third party by us.

What information does Lexus collect when you work for us?

Lexus Australia and Lexus Financial Services each have employee privacy policies that outline how they handle the personal information of their respective current and former employees within the scope of their employment relationship. In addition to the terms of those employee privacy policies, Lexus Australia and Lexus Financial Services may also collect personal information (including, with your consent, sensitive information) about you if you are an employee or contractor of Lexus Australia or Lexus Financial Services (as applicable) for the purpose of Lexus Australia and Lexus Financial Services providing services and support to each other, including human resources and return-to-work support.

 

8. Direct marketing

The OneLexus Network (or any of the entities which make up the OneLexus Network including their agents and contractors (if any) acting on their behalf) may send you direct marketing to inform you about products or services, special offers, programs, promotions and events that may be of interest to you. These marketing communications may include joint promotions with Lexus dealers or other promotion partners and may be sent to you using any contact details provided by you, such as post, telephone, email or SMS.

Please note that the organisations comprising the OneLexus Network are separate organisations. If you do not wish to receive marketing communications and surveys from a member of the Network, you can let that organisation know at any time using the contact details in their respective privacy policies or utilising the “unsubscribe” or other opt-out function offered by the organisation in each marketing communication.

If you do not wish to receive any marketing communications from Lexus Australia or Lexus Financial Services, you can let the relevant organisation know using the contact details provided in section 15 “Contacting us” below, or by utilising the “unsubscribe” function in electronic communications from the organisation. In some circumstances we may need to contact you to obtain additional information, verify your identity or to clarify your request, in order to action it.

If the law requires us to provide you with information about our products or services (for example, product recalls), we will provide that information even if you have elected not to receive information about our products and services generally.

 

9. Protecting your information

We may hold information about you in digital and paper forms. We take reasonable steps to protect your information from misuse, loss, interference, and from unauthorised access, modification or disclosure. Some of the ways we protect your information include:

  • external and internal premises security;
  • utilising secure servers;
  • restricting access to your information only to personnel who need it to perform their functions; and
  • utilising and maintaining information security applications to prevent unauthorised access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls, encryption and anti-virus software as appropriate.
 

10. Data Retention

We store, process, and retain your information only for as long as we need it for the purposes described in this Privacy Policy. When we no longer need your information, we take reasonable steps to destroy or de-identify it, unless we are required or authorised by law to retain your information for a longer period.

 

11. Disclosing your information overseas

We may disclose your information to organisations located overseas to support the purposes described in this policy. These include:

  • our parent company Toyota Motor Corporation in Japan and other Lexus entities overseas including in the UK, USA, and Singapore; or
  • our service providers that are located in, or hold data overseas including in the USA, Japan, Singapore, India, the UK, Ireland, the Philippines and Sweden.

Lexus Financial Services may also disclose your information to service providers located in Vietnam to support the Lexus Financial Services purposes described in this policy.

 

12. Accessing and correcting your personal information

You can generally access and request the correction of personal information we hold about you by contacting us in any of the ways set out at the bottom of this policy. Please note that the organisations comprising the OneLexus Network (that is, each of Lexus Australia, Lexus Financial Services, each Lexus dealer, and Lexus Insurance) are separate organisations, and each organisation may hold different information about you (if any, dependent upon your interactions with them).

Where you access information we hold about you, we may charge an access fee to recover the reasonable costs incurred in providing this access. This charge is only designed to help us reasonably recover the costs associated with providing you with access and does not apply to the making of the request. Before we act on a request, we will provide an estimate of any applicable access fee and ask you to agree to it.

We will respond to your request and provide access or inform you that your request for access is refused within 30 calendar days. Access to your information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or if the request for access is frivolous or vexatious. If we deny or restrict your access, we will write to you to let you know why, unless, having regard to the grounds for the refusal, it would be unreasonable for us to do so. You may make a complaint about a refusal to the Office of the Australian Information Commissioner (website: www.oaic.gov.au, telephone: 1300 363 992).

We rely on the information that we hold about you to provide our products and services to you, and to perform our business functions. Therefore, it is very important that the information we hold is accurate, complete, up to date and relevant. This means that, from time to time, we may ask you if your information is still accurate and up to date. If you find that any information that we hold about you is incorrect, you should contact us immediately and we will take reasonable steps to correct it.

 

13. Your Responsibilities

To ensure the information we hold is accurate, complete, up to date and relevant, we require that you:

  • notify us of the sale or transfer of your Lexus vehicle;
  • notify us if you have purchased or acquired your Lexus vehicle outside of the Lexus Dealer network; and
  • if your vehicle has an enabled Lexus Connected Services functionality, inform passengers and drivers of your connected vehicle that vehicle data is collected and used by us for Lexus Connected Services.

If you do not notify us of a sale, purchase, acquisition or transfer of a vehicle, we may continue to send communications in relation to that vehicle to the last known registered owner in our records.

 

14. Resolving concerns

If you believe that we have breached Australian privacy law you are entitled to make a complaint. Complaints can be made by contacting the person or department you were dealing with, or by contacting us using our contact details set out at the bottom of this policy.

If you are a Lexus Financial Services customer and you would like to make a complaint relating to the collection, use and disclosure of your identification information for the purposes of using the IVS, please contact us by using our contact details as set out at the bottom of this policy.

We endeavour to respond to you within two business days to acknowledge the complaint and explain how we will investigate it. If the complaint relates to your credit information, this may include consulting with the CRB or other credit providers. We will try to resolve your complaint within 30 calendar days and write to you to explain the reasons for our decision. When this is not possible, we will contact you and let you know how long it will take for us to resolve your complaint.

If your complaint about our handling of your personal information is not satisfactorily resolved, you can contact us to discuss your concerns or lodge a complaint with Office of the Australian Information Commissioner by visiting oaic.gov.au, calling 1300 363 992 or emailing [email protected]. If your complaint relates to your finance with us you may access the Australian Financial Complaints Authority at afca.org.au or by calling 1800 931 678.

 

15. Contacting us

If your enquiry relates to Lexus Australia (Lexus vehicles, parts, accessories), you can contact Lexus Australia by:

If your enquiry relates to Lexus Connected Services, you can contact Lexus Connected Account Enquiries on 1300 064 789.

If your enquiry relates to Lexus Financial Services (Lexus finance, roadside assist and insurance products), you can contact Lexus Financial Services National Customer Solutions Centre by:

You can contact us without identifying yourself or by using a pseudonym. However, if you do not identify yourself or provide your contact details, we may not be able to respond to your query.

If you contact us on behalf of another person, we will require evidence of your authority to act on behalf of that other person.

 

Melbourne City Lexus Privacy Policy

Melbourne City Lexus aims to provide its customers with the best possible products and service.

To achieve this, we aim to make efficient use of the personal information we collect from our customers. We also want our customers to have confidence that in handling personal information, we afford that information an appropriate level of privacy, consistent with the National Privacy Principles. This statement sets out our policy for dealing with your personal information.

What is Personal Information?

Personal Information is any information about you that identifies you, or by which your identity can reasonably be ascertained.
Why personal information is collected by Melbourne City Lexus.
Melbourne City Lexus (including its related bodies corporate) collects personal information from its customers and suppliers, or employees or officers of its customers and suppliers, for purposes relating to the products and services it offers. Those purposes include:

  • responding to enquiries regarding vehicles and vehicle sales, products, accessories and services we offer
  • receiving feedback and dealing with complaints
  • processing orders and administering accounts
  • providing customer and dealer support
  • applications for employment
  • vehicle warranties and product recalls
  • marketing and promotional activities
  • product development and market research
  • meeting our regulatory and legal obligations.

If we are unable to collect the personal information we require, we may not be able to do business with you or the organisation with which you are connected.

How does Melbourne City Lexus collect personal information?

Where possible, Melbourne City Lexus will collect your personal information directly from you. This may take place in a number of ways, such as when you give us a written order or ask us to provide a product or service over the telephone or internet.
Our website may also offer interactive facilities, such as customer enquiry or comment forms and competition entry forms, where personal information may be collected. In addition, we may obtain personal information from third parties such as our dealers and distributors, contractors and regulatory authorities. Regardless of who provides personal information to us, it will always be handled by Melbourne City Lexus in accordance with this privacy policy and the National Privacy Principles.
Melbourne City Lexus Condensed Privacy Policy
We value your privacy

Melbourne City Lexus respects and values your privacy, and this Privacy Policy explains how we handle your personal information.  The policy covers Servco Australia Melbourne Prestige Pty Ltd T/As Melbourne City Lexus, A.B.N. 92 616 073 208, LMCT 11703

Personal Information Handling Practices

Collection

We usually collect personal information about individuals directly from those individuals or their authorised representative.
We sometimes collect personal information from a third party or from a publicly available source, but only if:
• the individual has consented to such collection or would reasonably expect us to collect their personal information in this way, or
• if it is necessary for a specific purpose such as searching the Personal Property Securities Register
We only collect information necessary for us to facilitate the provision of goods or services to you.
Use and Disclosure

We only use personal information for the purposes for which we collected it - purposes which are directly related to one of our functions or activities.
We may disclose some information overseas e.g. to vehicle manufacturers, the full details of which can be viewed in our Privacy Policy.
Security

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse.
When the personal information that we collect is no longer required, we destroy or delete it in a secure manner.
Your choices

You can access the personal information that we hold about you, and you can ask us to correct the personal information we hold about you by contacting us.
Our obligations

Melbourne City Lexus is bound by the Australian Privacy Principles in the Privacy Act.

Contact Us

For further information please contact us at:
Melbourne City Lexus
501 Swanston Street
Melbourne Vic 3000
Tel: (03) 9373 7400
Email: [email protected]

For more information and to see the complete privacy policy here: http://servco.com/privacy.php

If you have any questions or comments about the below Policy, please contact Melbourne City Lexus on Tel: (03) 93737400 or email: [email protected], Servco Australia Melbourne Prestige Pty Ltd T/As Melbourne City Lexus A.B.N. 92 616 073 208 LMCT 11703

Servco's name and reputation were built on a foundation of trust and customer service. Servco and its subsidiaries and affiliated companies, (collectively, "the Company," or "we", "us", "our") respect your concerns about privacy and value our relationship with you. This Privacy Policy ("Policy") applies solely to information collected through our websites, and online services, including Servco.com, and other Servco-owned or operated websites and online services that link to this policy (collectively, the "Sites"), through our programs and in our physical stores whether accessed via computer, mobile device or other technology (collectively, the "Services"). 

This Policy describes the types of information we collect through the Services, how that information may be used and/or with whom it may be shared; and how you can reach us to get answers to question you may have about our privacy practices on these Services. Please read this Policy carefully, because by using the Services you are acknowledging that you understand and agree to the terms of this Policy. In addition, please review our Terms of Use, which governs your use of the Services and any content you submit to the Services. 
1. What is Personal Information? 
As used herein, the term "Personal Information" means information that specifically identifies an individual (such as a name, address, telephone number, mobile number, e-mail address, or credit card number), or information about that individual that is directly linked to personally identifiable information. Personal Information does not include "aggregate information", which is data we collect about the use of the Services or about a group or category of services or users from which individual identities or other personal information has been removed. Personal Information also does not include Usage Information (as defined below) or Device Identifier (as defined below) that is not connected to Personal Information. This Policy in no way restricts or limits our collection and use of aggregate or Usage Information that is not connected to Personal Information. 
2. Information Collected on Our Services 

INFORMATION YOU PROVIDE TO US

You may choose to provide Personal Information through the Services. For example, the Company may collect Personal Information when you schedule a service appointment, register for a promotional event, request financing information, or apply for a job. If you do not want your Personal Information collected, please do not submit it. 

INFORMATION COLLECTED BY AUTOMATED MEANS

Whenever you visit or interact with the Services, the Company, as well as any third-party advertisers and/or service providers, may use a variety of technologies that automatically or passively collect information about how the Services are accessed and used ("Usage Information"). Usage Information may include, in part, browser type, operating system, the page served, the time, how many users visited the Services, and the preceding page views. This statistical data provides us with information about the use of the Services, such as how many visitors visit a specific page on the Services, how long they stay on that page, and which hyperlinks, if any, they "click" on. This information helps us to keep the Services fresh and interesting to our visitors and to tailor content to a visitor's interests. Usage Information is generally non-identifying, but if the Company associates it with you as a specific and identifiable person, the Company treats it as Personal Information. In the course of collecting Usage Information, the Company also may automatically collect your IP address or other unique identifier ("Device Identifier") for the computer, mobile device, technology or other device (collectively, "Device") you use to access the Services. A Device Identifier is a number that is automatically assigned to your Device when you access a website or its servers, and our computers identify your Device by its Device Identifier. When you visit the Services, we may view your Device Identifier. We may use this information to determine the general physical location of your Device and understand from what regions of the world the visitors to the Services come. We also may use this information to enhance the Services. The technologies used on the Services to collect Usage Information, including Device Identifiers, may include, without limitation: 

Cookies
Like many companies, we use "cookies" on the Services. Cookies are data files placed on a Device when it is used to visit the Services. The Company, or our third-party advertising service providers, may place cookies or similar files on your Device for security purposes, to tell us whether you have visited the Services before, if you are a new visitor or to otherwise facilitate site navigation, and to personalize your experience while visiting our Services. Cookies allow us to collect technical and navigational information, such as browser type, time spent on our Services and pages visited. Cookies also allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Services. Cookies may enhance your online experience by saving your preferences while you are visiting a particular Service. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) to disable existing cookies; or (iii) to set your browser to automatically reject any cookies. However, please be aware that if you disable or reject cookies, some features and services on our Services may not work properly because we may not be able to recognize and associate you with your profile. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests. 
Web Beacons
Certain pages on the Services may contain "web beacons" (also known as Internet tags, pixel tags, tracking beacons and clear GIFs). A web beacon is a transparent graphic image placed on a web page or in an email, which indicates that a page or email has been viewed or that an email has been forwarded. In addition, a web beacon allows third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. A web beacon may also tell your browser to get content from another server. In order to ensure the safekeeping of your information, network advertising companies and publishers are not permitted to directly collect Personal Information on our Services. 
INFORMATION WE RECEIVE FROM THIRD PARTIES 
We may receive information about you from third parties. For example, if you are on another website and you opt-in to receive information from the Company, that website will forward to us your e-mail address and other information about you so that we may contact you as requested. You may also choose to participate in a third-party applications or features (such as one of our Facebook or Twitter applications or a similar application or feature on a third-party website through which you allow us to collect and share (or the third party to collect and share) information about you, including Personal Information. If you access the Services through a third-party connection or log-in, we may also collect your user ID and/or username associated with that third-party service, and any information you have made public in connection with that service or which the third-party shares with partner services. In addition, we may receive information about you if other users of a third-party website give us access to their profiles, and you are one of their "connections" or information about you is otherwise accessible through your "connections" webpage, profile page, or similar page on a social networking or other third-party website or interactive service. The collection and use of this information is pursuant to such third party's information collection practices, which are typically outlined in a policy like this one, provided on the third party's website or application. 
We also may supplement the information we collect about you through the Services with other information from third parties in order to enhance our ability to serve you, to tailor our content to you and to offer you opportunities to purchase products or services that we believe may be of interest to you. We may combine the information we receive from these third parties with information we collect through the Services. In those cases, we will apply this Policy to any Personal Information received, unless we have disclosed otherwise. 
3. How We Use the Information Collected 
We use Personal Information we collect through the Services for the purposes described in this Policy or elsewhere on the Services. For example, we may use Personal Information and other information we collect: 
• to provide the services, products, or information you request and to process and complete any transactions in connection therewith. 
• to communicate with you and respond to your emails, submissions, questions, inquiries, comments, requests, and complaints and to provide customer service. 
• to personalize and improve the Services and users' experiences, to increase the functionality and user friendliness of the Services, to deliver advertisements, content, or features that match user profiles or interests, and to provide recommendations as to other advertisements, content or features that may be of interest to users. 
• to monitor and analyze Services usage and trends and otherwise measure the effectiveness of the Services. 
• to send you confirmations, updates, security alerts, and support and administrative messages, to detect and prevent fraud, and to otherwise facilitate your use of, and our administration and operation of, the Services. 
• and for any other purpose for which the information was collected. 
4. What Personal Information do we share with third parties? 
We will not share the personal information we collect from you through the Services with third parties, except as described in this Policy or in the Services. We may share non-Personal Information, such as aggregate user statistics, demographic information, and Usage Information with third parties. We may also share your information as disclosed at the time you provide your information, as set forth in this Policy, and in the following circumstances: 
THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF
In order to carry out your requests, to make various features, services and materials available to you through the Services, and to respond to your inquiries, we may share your Personal Information or Usage Information with third parties that perform functions on our behalf (or on behalf of our partners), such as companies or individuals that: host or operate our Services; analyze data; provide customer service; advertisers; sponsors or other third parties that participate in or administer our promotions or provide marketing or promotional assistance (such as in connection with winner selection, prize fulfillment, and as required by law, such as on a winners list). 
BUSINESS TRANSFERS
Your Personal Information may also be used by us or shared with our subsidiaries, affiliates and other entities in the family of companies controlled by the Company for internal reasons, primarily for business and operational purposes. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or all or a portion of our assets, Personal Information, Usage Information, and any other information that we have collected about the users of the Services may be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the transferred assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided through the Services in a manner that is consistent with this Policy. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties. 
LEGAL DISCLOSURE
We may transfer and disclose information, including your Personal Information, Usage Information and Device Identifier (including IP address), to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our Terms of Use or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to our Services or the public. 
5. Your California Privacy Rights 
If you are a California resident and you decide that you do not want us to share your personal information with third party companies for their marketing and promotional purposes, please send an e-mail to [email protected]. In this e-mail, state that you would like the Company not to share your personal information with third parties for their marketing purposes. Your opt out request will be processed within thirty (30) days of the date of which we receive it. 
6. Advertising; How to Opt-Out 
The Company licenses technology to serve advertisements on its own Services and within its content as that content is served across the Internet. In addition, we may use third party network advertisers to serve advertisements and third-party analytics vendors to evaluate and provide us with information about the use of the Services and viewing of our content. We do not share Personal Information with these third parties, but ad network providers, the advertisers, the sponsors, and/or analytics service providers may set and access their own cookies, pixel tags and similar technologies on your Device and they may otherwise collect or have access to information about you, including Usage Information. We and our network advertisers may target advertisements for products and services in which you might be interested based on your visits to both the Services and other websites. We may use a variety of companies to serve advertisements. If you prefer to not receive targeted advertising, you can opt out of some network advertising programs that use your information. To do so please visit the NAI Opt-Out Page. Please note that even if you choose to remove your information (opt out), you will still see advertisements while you are browsing online. However, the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies. 
7. Links to Other Sites 
The Services may provide links to other websites that we do not own or operate. This includes links from advertisers, sponsors and partners may use our logo(s) as part of a co-branding agreement. To the extent that any linked websites are not part of the Services, we do not control, recommend or endorse and are not responsible for these websites or their content, products, services or privacy policies or practices. These other websites may send their own cookies to your Device; they may independently collect data or solicit Personal Information and may or may not have their own privacy notices or policies. You should also independently assess the authenticity of any website which appears or claims that it is one of our Services (including those linked to through an email or social networking page). 
8. How We Protect Personal Information 
We maintain certain administrative, technical and physical safeguards to help protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of your Personal Information. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us, and you use the Services and provide us with your information at your own risk. You are responsible for all uses of the Services by any person using your password. Please advise us immediately if you believe your password has been misused. 
9. Consent to Processing and Transfer of Information 
The Services are operated in the United States. Given that we are an international business, our use of your information necessarily involves the transmission of data on an international basis. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect may be transferred to and processed in the United States. By using the Services, or providing us with any information, you consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to, those in the country where you reside and/or are a citizen. 
10. Children 
The Services are not directed to children under 13. We do not knowingly collect personally identifiable information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian's consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records. 
11. Updates to Our Privacy Policy 
This Policy and other information on the Services may be updated periodically and without prior notice to you, and any changes will be effective immediately upon the posting of the revised Policy on the Services. However, we will use your Personal Information in a manner consistent with the Policy in effect at the time you submitted the information, unless you consent to the new or revised notice. We will post a prominent notice on the Services to notify you of any significant changes to our Policy and indicate at the top of the notice when it was most recently updated. 
12. How to Contact Us 
If you have any questions or comments about this Policy, please contact Servco Marketing/Online Services by mail at 2850A Pukoloa Street, Honolulu, HI 96819; phone 808-564-2356; or by email at [email protected].
© Servco. All rights reserved.

OneLexus Network

Melbourne City Lexus is part of the OneLexus network of Lexus organisations in Australia (each a OneLexus organisation), comprising:

• authorised Lexus dealers in Australia;

• Lexus Australia, a division of Toyota Motor Corporation Australia Limited;

• Toyota Finance Australia Limited, trading as Lexus Financial Services; and

• Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as Lexus Insurance.

Melbourne City Lexus and other OneLexus organisations collect and share with each other customer and customer information to provide you an integrated OneLexus customer experience, such as allowing you to be known across the network regardless of which OneLexus

organisation you deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. Your information may be disclosed to OneLexus network service providers in Australia and overseas for these purposes.

For more information about how Lexus Australia, a division of Toyota Motor Corporation Australia Limited and Toyota Finance Australia Limited, trading as Lexus Financial Services handle your information, please see their combined Privacy Policy at lexus.com.au/privacy. The privacy policies of Lexus Insurance are also available at that address.

OneLexus Marketing

OneLexus organisations may send you marketing to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with promotion partners and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.

Please note that each of the OneLexus organisations are separate organisations. If you do not wish to receive marketing from one organisation, you can let that organisation know at any time using the contact details in their privacy policy (available on their website or lexus.com.au/privacy) or using the “unsubscribe” or other opt-out function offered by the organisation. Your consent to receive marketing from a OneLexus organisation will be deemed to be ongoing if you do not opt out when you are offered the opportunity to do so, or unless and until you advise the relevant organisation otherwise.

OneLexus Collection of Information

Melbourne City Lexus (“Dealer”) collects and shares with other organisations in the OneLexus network* your information to provide you an integrated customer experience across the network regardless of which OneLexus organisation you deal with.

Further, Melbourne City Lexus and other OneLexus organisations may use the information in this form to send you marketing and information about Lexus products, services, special offers, promotions, surveys and events that may be of interest to you (unless and until you advise the relevant organisation otherwise). If you do not wish to receive these communications, please let the relevant organisation know using contact details provided in their privacy policy or opt out using means provided in each marketing communication. Entrants’ information may be disclosed to OneLexus service providers located within Australia and overseas for the purposes above.

You also agree to the Dealer sharing that information with other organisations in the OneLexus network* so that OneLexus can provide you an integrated customer experience across the network. Further, Melbourne City Lexus and other OneLexus organisations may use the information in this form to send you marketing and information about Lexus products, services, special offers, promotions, surveys and events that may be of interest to you (unless and until you advise the relevant organisation otherwise, or opt out using means provided in each marketing communication). If you do not wish to receive these communications, please let the relevant organisation know. Entrants’ information may be disclosed to OneLexus service providers located within Australia and overseas for the purposes above.

Your personal information will be handled in accordance with the Dealer Privacy Policy available at https://www.citylexus.com.au/smallprint/privacy and the privacy policies of the other OneLexus organisations that deal with you (if any) available at lexus.com.au/privacy. These privacy policies contain information about how you can access or correct your information or make a privacy complaint.

*OneLexus comprises: authorised Lexus dealers, Lexus Australia, a division of, Toyota Motor Corporation Australia Limited, Toyota Finance Australia Limited, trading as Lexus Financial Services and Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as Lexus Insurance.

OneLexus Service Repair Orders

By signing Repair Orders at Melbourne City Lexus, you agree that your information may be collected, used and shared within the OneLexus network* to provide you an integrated customer experience across the network, and to send you OneLexus marketing (including from Melbourne City Lexus) unless and until you opt out. See [Dealer to insert Dealer Privacy Policy URL] and lexus.com.au/privacy for more including your information access, correction and complaint rights, or ask https://www.citylexus.com.au/smallprint/privacy for printed copies.

* OneLexus comprises: authorised Lexus dealers; Lexus Australia, a division of, Toyota Motor Corporation Australia Limited, Toyota Finance Australia Limited, trading as Lexus Financial Services and Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as Lexus Insurance.

OneLexus Dealer Privacy Statement

By entering into a contract of sale at Melbourne City Lexus, you agree and consent to the use and disclosure of your personal information in accordance with these privacy terms.

OneLexus

Melbourne City Lexus is part of the OneLexus network of Lexus organisations in Australia (each a OneLexus organisation), comprising:

• authorised Lexus dealers in Australia;

• Toyota Finance Australia Limited, trading as Lexus Financial Services ABN 48

002 435 181 ("Lexus Financial Services"); and

• Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as “Lexus Insurance” ABN 11 132 524 282

How Melbourne City Lexus and OneLexus may use your information Melbourne City Lexus and other OneLexus organisations may collect, hold, use and share with each other your information for a variety of purposes including to:

• provide you an integrated OneLexus customer experience, such as sending you a “Welcome Pack” after vehicle purchase, and allowing you to be known across the network regardless of which OneLexus organisation you deal with;

• supply their products and services to you (including new and used vehicles, parts, accessories, warranties, vehicle servicing, repair, financial and insurance products, roadside assist);

• respond to and assist you with your enquiries;

• process payments;

• maintain records for product recall, vehicle trade-in, accounting and administration purposes;

• keep your information up to date;

• provide you with information, invitations and marketing communications about Lexus and/or OneLexus products, services and events that may be of interest to you (for more on Marketing, see next section);

• obtain your feedback about products, services and events (including via surveys) and handle complaints; and

• meet regulatory and legal obligations. Melbourne City Lexus and other OneLexus rganisations may disclose your personal information to:

• their contractors or agents in Australia and overseas*, and Toyota Motor Corporation Japan (parent company of Lexus Australia and Lexus Financial Services), to fulfil any of the purposes above;

• financial institutions for payment purposes;

• other third parties so they can supply you with products or services you require, and

• government authorities, for example for vehicle registration and compulsory third party insurance purposes.

* Some of these contractors and agents are located overseas, including in Singapore, United States of America, United Kingdom and Sweden, and as a result your personal information may be disclosed overseas.

If you do not provide Melbourne City Lexus particular information, Melbourne City Lexus and/or other OneLexus organisations may not be able to consider your request, provide products or services to you or perform their warranty obligations. The Privacy Policies of Lexus Australia and Lexus Financial Services (combined policy) and Lexus Insurance are each available at lexus.com.au/privacy. Melbourne City Lexus 's Privacy Policy is available from its website. Melbourne City Lexus can provide you printed copies of these policies if you request.

Marketing

Melbourne City Lexus and other OneLexus organisations (including their contractors/agents if any acting on their behalf) may send you marketing and information about Lexus products, services, special offers, promotions, surveys and events that may be of interest to you. Such marketing may include joint promotions with other promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS. Please note that each of the OneLexus organisations are separate organisations. If you do not wish to receive marketing from one organisation, you can let that organisation know at any time using the contact details in their privacy policy (available from their website), or using the “unsubscribe” or other opt-out function offered by the organisation. Your consent to receive marketing communications from the OneLexus network in the above ways will be deemed to be ongoing if you do not opt out when you are offered the opportunity to do so, or unless and until you advise otherwise.

Access and correction

For more information about how each OneLexus organisation handles your personal information, please refer to their privacy policy or contact them using the contact details below. Each organisation's privacy policy contains information about how you can seek access to or correction of the personal information they hold about you (if any). The privacy policies also contain information about how you can make a privacy complaint and how the organisation will deal with it.

Contact details: Melbourne City Lexus, 501 Swanston Street Melbourne. Tel (03) 93737400 Email [email protected]

You can contact your Dealer using the details provided above, or as otherwise provided by Melbourne City Lexus or its website.

Lexus Australia Tel 1800 023 009 Email [email protected]

Post Lexus Customer Assistance Centre PO Box 1676 North Sydney NSW 2059

Lexus Financial Services and Lexus Insurance Phone 1300 888 840 Email [email protected]

Post Lexus Financial Services PO Box 7212 Melbourne VIC 3004

You can contact us without identifying yourself or by using a pseudonym. However, if you do not identify yourself or provide your contact details, we may not be able to respond to your query. If you contact us on behalf of another person, we will require evidence of your authority to act on behalf of that other person.

Personal information submitted via this website

If you submit personal information via this website, your personal information will be handled in accordance with the Dealer Privacy Policy available at https://www.citylexus.com.au/smallprint/privacy and the privacy policies of the other OneLexus organisations that deal with you (if any) available at lexus.com.au/privacy. This includes using your information to send you marketing and information as outlined in the privacy policies. Online forms (including online bookings, eg. test drives, service bookings)

Digital Communications Opt out

To change your preferences or unsubscribe from marketing communications or survey invitations from Melbourne City Lexus, contact us at [email protected] to unsubscribe. Customers need to manage their preferences separately with each OneLexus organisation. (So opting out of marketing from one OneLexus organisation does not opt the customer out from marketing of other organisations). Learn more about Melbourne City Lexus and your privacy https://www.citylexus.com.au/smallprint/privacy

Printed Communications Opt out

Melbourne City Lexus sends you information about Lexus products, services, promotions and surveys that may be of interest to you. To change your preferences for marketing material or survey invitations, contact us at [email protected] to unsubscribe. Learn more at https://www.citylexus.com.au/smallprint/privacy 

 

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