Last updated 11 November 2022

1. Who are we?

In this policy the “Lexus Group” (or “we” or “us”) is:

• "Lexus Australia” a division of Toyota Motor Corporation Australia ABN 64 009 686 097; and
• "Lexus Financial Services” a division of Toyota Finance Australia Limited ABN 48 002 435 181.

The Lexus Group is part of the broader OneLexus Network of Lexus organisations in Australia. See section 2 for more information about the OneLexus Network.

We understand that your personal information and credit information (“information”) is important to you and we value your trust. This policy sets out how the Lexus Group handles your information. It also includes how we handle information collected from third parties, such as your credit report through the credit reporting system if you obtain finance with us.

We are bound by the Privacy Act 1988 (Cth) (“Privacy Act”) and its Australian Privacy Principles (“APPs”). Lexus Financial Services is a participant in the credit reporting system and is bound by the credit reporting rules in the Privacy Act. For more information about Lexus Financial Services’ credit reporting practices, see section 9 on “Credit reporting (applies only if you seek finance from Lexus Financial Services)”.

2. OneLexus Network

The Lexus Group (Lexus Australia and Lexus Financial Services) is part of the OneLexus Network, which includes:

• Lexus Australia;
• Lexus Financial Services;
• authorised Lexus dealers in Australia; and
• Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as “Lexus Insurance”.

The Lexus Group collects and shares with other members of the OneLexus Network your personal information, including data collected from Connected Services, so that the OneLexus Network can provide you with an integrated OneLexus customer experience, including allowing you to be known across the Network regardless of which OneLexus entity you choose to deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. Your information may be disclosed to OneLexus Network service providers in Australia and overseas for these purposes.

For more information about how authorised Lexus dealers in Australia handle your information, please see the dealer’s privacy policy, available from the dealer’s website.

To download Lexus Insurance’s privacy policy, click here.

3. What information do we collect and hold?

The kinds of information that we collect and hold about you will depend on the nature of your dealings with us.

Information we collect about you

We may collect and hold information about you including:

• contact and identification information, such as your name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver’s licence details;
• payment details (such as account or credit card details) and payment-related information in connection with your purchase of our products and/or services;
• vehicle and servicing details, including vehicle registration, vehicle purchase details, name of your selling or servicing Lexus dealer, service appointment bookings, vehicle service and repair history (including in relation to Lexus Service Advantage, warranty, repairs and recalls, if applicable);
• data collected as a result of connected services functionality, such as vehicle location. For details on the extent of information collected as a result of the connected services functionality, please see section 4;
• finance details such as financial, insurance or credit information, marital status, employment details and history; and
• information collected from marketing campaigns, product research, customer surveys, your interactions with us including via social media, via Lexus community platforms such as Lexus Community, or publicly available information that you post or publish or broadcast.

If you do not wish to provide particular information, we may not be able to respond to your query, provide you with our products and services or assess your application for a product or service.

Sensitive information: We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). Sensitive information includes information about your health, race, ethnic origin and religious beliefs.

Providing someone else’s personal information: If you provide us with personal information about another person (such as a joint vehicle owner or authorised driver or contact person, or as part of a social media post or in relation to a trade promotion, competition, survey or other interaction with us), you need to tell the other person about this Policy so they are aware that you have provided their information to us and that they can read this Policy to understand how their information will be handled. You must obtain all necessary consent from the other person before supplying their personal information to us (including a parent or legal guardian’s permission for minors).

Information we collect automatically

Whenever you visit or interact with a Lexus Group website or other online platform of ours (“Platforms”), we, as well as any third-party service provider and/or advertiser, may use a variety of technologies that automatically or passively record information about how the Platform is accessed and used (“Usage Information”). Usage Information may include

your IP address or other unique identifier for the device used to access a Platform ("Device Identifier"),

email address, username, or other unique user identifier (“User Identifier”),

aggregated multi-platform information about Google users who have enabled personalised advertising on their Google accounts (Google Signals Data),

browser type,

"Device” type (computer, mobile phone, tablet or other device),

operation system and/or application version,

date and time of visit, pages viewed, preceding page views and your use of features or applications on the Platform such as interactions with connections or groups.

 

Usage Information helps us keep our Platforms relevant to users and allows us to tailor content to a user’s interests. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we will treat it as personal information.

We may use Device Identifiers and User Identifiers to help us administer Platforms, diagnose problems with our servers, analyse trends, observe Platform usage and activity over time, help identify you and your shopping cart, provide you with access to a personalised view of our Platforms, and gather broad demographic information for aggregate use.

Cookies (data files placed on a Device when it is used to visit a Platform) may be used to associate you with media platforms like Facebook, Google Marketing Platform (GMP), Salesforce and other media, and, if you so choose, enable interaction between your activities on our Platforms and those social media platforms. We or our vendors may place cookies on your Device for security purposes, to facilitate site navigation and personalise your experience while visiting our Platforms (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location or demographic information).

To learn how you may manage cookies, or delete cookies that have already been installed, please refer to your browser’s help menu or instructions. If you disable or opt out of receiving cookies, some features and functions on our Platforms may not work properly or fully because we may not be able to recognise and associate you with your Lexus account(s). In addition, the offers we provide may not be as relevant to you or tailored to your interests.

Remarketing: We use Facebook, Google Marketing Platform (GMP), Google Analytics, Salesforce and other media publishers to advertise our products and services online. Third party vendors, including Facebook, Google Marketing Platform (GMP), Salesforce and other media publishers, use cookies to display relevant ads based on your past visits to our website(s). Remarketing allows us to tailor our marketing to better suit your needs and display ads that are relevant to you. We respect your privacy and any data collected will be used in accordance with this privacy policy, Google's privacy policy or the privacy policy of other remarketing services that we may use.

If you do not wish to participate in our Remarketing, you can opt out by visiting Google's Ads Preference Manager (. You can also opt out of any third party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page www.networkadvertising.org or by clicking on the “Your AdChoices” symbol within advertisements to opt out.

4. Connected Vehicle Services

Information we collect about you for Connected Services

If your vehicle is fitted with Connected Services functionality and an owner of the vehicle has not previously opted out of Connected Services, your vehicle will collect and transmit vehicle data for Connected Services via an over the air transmission or by direct connection to your vehicle’s computers.

Connected Services operate by using data collected from you and your vehicle, including your personal information, vehicle information and vehicle location. To confirm if your vehicle is fitted with Connected Services functionality, please refer to your Owners’ Manual or Lexus.com.au/connectivity.

To understand more about Connected Services and how Lexus handles connected vehicle data, please see Lexus.com.au/connectivity.

Connected Services that use personal information

The Connected Services which are currently available, and the ways those Connected Vehicles use your personal information and the vehicle data collected and transmitted by your vehicle, are listed below.

Safety & Security Your connected vehicle’s Safety & Security feature provides emergency assistance (SOS), Automatic Collision Notification (ACN) and stolen vehicle tracking (SVT). Safety & Security services use vehicle location data (your vehicle’s latitude and longitude) to determine where your vehicle needs assistance, your personal information (such as, your name, address, phone number, email address, etc.) to verify your account, and your voice recordings (when you call our Connected Services Response Centre) to provide assistance to you. Unless required or authorised by or under law, or an order of a court or tribunal, personal information collected for the purposes of ACN and SOS and SVT services will not be used for any other purpose than for providing the ACN and SOS / Safety and Security Connected Services.

Lexus Connected App You can choose to subscribe to additional Connected Services by downloading the Lexus Connected application onto your device and registering your vehicle. The Connected Services available via the Lexus Connected application operate by collecting and processing data obtained from you and your vehicle and displaying that data in the Lexus Connected application. The types of data collected via the Lexus Connected application includes your personal information (such as name, email address, phone number) vehicle information (such as VIN, fuel levels and oedometer reading), vehicle location and driving data. To find out more about the Connected Services available via the Lexus Connected application please visit Lexus.com.au/connectivity.

Managing your Connected Services

If you do not opt-out of Connected Services, your personal information and vehicle data will be collected, held, used and disclosed for Connected Services, to provide an integrated OneLexus customer experience and for research, product development and data analysis purposes.

To opt-out of, or opt-back in to, Connected Services (except for Safety & Security Connected Services) please go to the manage my subscription section of the Lexus Connected application.

To opt out of ACN and SOS, contact your local Lexus dealer for further assistance or the Lexus Connected Account Enquiries on 1300 064 789.

To opt out of SVT, please call Lexus Connected Account Enquiries on 1300 064 789.

If these Safety and Security Services have been opted out of and you would like to opt back in, then please contact a Lexus dealer for further assistance or the Lexus Connected Account Enquiries on 1300 064 789.

If you contact the Connected Services Response Centre via the SOS function in your vehicle or Lexus Connected Account Enquiries on 1300 064 789 for the purposes of Safety and Security services or any other reason, your conversation will be recorded to deliver Connected Services to you and for quality assurance and training purposes.

5. How do we collect your information?

We may collect information in a variety of ways, including directly from you, for example:

• when you complete a form to order a vehicle, parts or accessories, book your vehicle for servicing, apply for credit or make a general enquiry about our products and services;
• when you contact or interact with us whether in person, by email, phone, SMS or other forms of communication, or via our website or social media;
• when you use data-collecting devices, products or systems, including Connected Services; or
• when you participate in our surveys, competitions, promotions, events, sponsorships or other activities.

We may collect information from organisations within the OneLexus Network, such as:

• our authorised Lexus dealers, if you interact with or purchase products or services from that dealer; and
• Lexus Insurance, if you make enquiries, purchase and/or renew your insurance with Lexus Insurance.

Sometimes, we may collect your information from third parties such as:

• providers of data-collecting devices, products or systems that you use;
• your accountant for the purposes of assessing a credit application;
• where an individual is an officer of a company that has applied for credit, we may collect information about the officer from public records or from other officers of the company who arranged that company's credit application;
• when named as a personal referee by you, we collect that personal referee's personal information from the written credit application form;
• another credit provider where you have or had a credit account;
• the Credit Reporting Body (“CRB”) where we obtain your credit report;
• your insurer or broker;
• contractors performing a service or function on our behalf;
• regulatory authorities;
• marketing agencies and similar lists which are legally acquired by us;
• your employer, contractor or another person who makes a vehicle available to you; and
• any other parties you refer us to or who refer us to you.

6. What are the purposes for which we collect, hold, use and disclose your information?

The Lexus Group collects, holds, uses and discloses your information, including data collected from Connected Services, for a variety of purposes including:

• to provide you with an integrated OneLexus guest experience;
• any purpose which we notify you about when we collect your information or to which you have provided your consent;
• considering and assessing your application (including eligibility) for a product or service;
• determining your eligibility to purchase a vehicle, including whether you are purchasing the vehicle for commercial re-sale
• providing a Lexus product or service to you (including via our authorised Lexus dealers, agents and/or contractors where applicable);
• providing Connected Services to you if you use a vehicle fitted with enabled Connected Services functionality (refer to your Owners’ Manual or Lexus.com.au/connectivity to confirm if your vehicle is fitted with Connected Services functionality);
• providing customer assistance and support such as vehicle service reminders, recalls and assisting with warranty claims;
• responding to your enquiries, concerns or complaints;
• administering and managing our relationship with you, including by verifying your identity in order to provide a requested service;
• informing you about products, services, special offers and/or events from the OneLexus Network. For more on Direct Marketing, see section 7 below;
• improving your customer experience and our marketing, including through data analytics, product planning, product development and research;
• protecting our interests, including by registering a security interest on the Personal Property Securities Register or checking against sanctions or other reference lists;
• complying with our legal obligations, assisting government and enforcement bodies or regulators, or where otherwise required or authorised by or under law, or an order of a court or tribunal;
• assessing and considering your application (if applicable) as a prospective job applicant, dealer/franchisee or contractor;
• using data in aggregated form to analyse vehicle and/or road safety, environmental and energy issues, advanced technologies and usage; or
• where your employer is paying for some or all of the cost for you to use a vehicle, your information is used to provide reporting to your employer regarding your usage of our vehicles, including location, time, dates and any notices or information received in relation to the booking.

We may publish (including by posting on social media) customer testimonials/video testimonials which may contain personally identifiable information. We will obtain the customer’s consent prior to publishing the testimonial along with their name.

7. Direct marketing

The OneLexus Network (or any of the entities which make up the OneLexus Network including their agents and contractors if any acting on their behalf) may send you direct marketing to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with Lexus dealers or other promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.

Please note that the organisations comprising the OneLexus Network are separate organisations. If you do not wish to receive marketing communications and surveys from a member of the Network, you can let that organisation know at any time using the contact details in their respective privacy policies or utilising the “unsubscribe” or other opt-out function offered by the organisation in each marketing communication.

If you do not wish to receive any marketing communications from Lexus Australia or Lexus Financial Services, you can let the relevant organisation know using the contact details provided in section 16 “Contacting us” below, or by utilising the “unsubscribe” function in electronic communications from the organisation. In some circumstances we may need to contact you to obtain additional information, verify your identity or to clarify your request, in order to action it.

Your consent to receive direct marketing communications from the OneLexus Network in the above ways will be deemed if you do not opt out when you are offered the opportunity to do so, and will remain current on an ongoing basis unless and until you advise otherwise.

If the law requires us to provide you with information about our products or services (for example, product recalls), we will provide that information even if you have elected not to receive information about our products and services generally.

8. Who do we disclose your information to?

We may share your information, including data from Connected Services, (except SOS and ACN Connected Services) within the OneLexus Network in order to provide an integrated OneLexus guest experience across our Network.

Your vehicle logbook data, and service and repair history (including in relation to warranty and recalls, if applicable) may be made available to subsequent owners (if any) of your vehicle.

We do not disclose any personally identifying information about you to subsequent owners of your vehicle.

We may disclose your information for the purposes set out in this Privacy Policy to others including:

• the Lexus Group’s related bodies corporate (including our parent company Toyota Motor Corporation in Japan);
• Lexus entities overseas such as Toyota Connected Europe and Lexus Motors North America who support the provision of Connected Services in Australia;
• suppliers of third party services where you have consented to us sharing your information with them (such as compatible app providers);
• other credit providers to assess your application with Lexus Financial Services or manage your credit
• a guarantor, if a finance arrangement is guaranteed;
• Emergency Service Providers (such as ambulance, police, fire brigade etc) to provide you with emergency assistance as part of the Safety & Security feature of Connected Services (applicable vehicles only);
• government and law enforcement agencies, bodies and regulators, or a dispute resolution body of which we are a member (for example, the Financial Ombudsman Service), if we are required to disclose your information to such authorities; or
• your employer or former employer, or their representative (for example, to conduct a reference check for potential employment or finance applications).
• a person that subsidises or makes a vehicle available to you (for example, your employer, your former employer or principal) including to conduct a reference check for finance applications, or for marketing purposes;
• our third party agents or contractors which perform a particular function or service on our behalf;

Examples of our third party agents or contractors include:

• mailing houses;
• printers;
• finance and insurance product suppliers;
• organisations that assist us to conduct promotions or market research;
• customer support providers;
• information technology service providers;
• debt collection agencies; and
• accountants, lawyers and other professional advisors.

If you consent, we may also disclose your information to selected third parties to help you obtain discounts or services from those third parties. We will not disclose your information for this purpose without your consent, and you can opt out at any time.

We may also disclose your information to third parties where required or authorised by or under law.

We do not share your personal information with data resellers, social networks, advertising networks, insurance providers unless we have your consent or as otherwise required or authorised by or under law.

9. Credit reporting (applies only if you seek finance from Lexus Financial Services)

In this section, references to “we”, “us” or “our” refer to Lexus Financial Services only, not Lexus Australia. Lexus Financial Services participates in the credit reporting system to make better and more informed decisions about providing credit to our customers. When you apply for credit with Lexus Financial Services, or propose to be a guarantor, we may request a credit report about you from a Credit Reporting Body (CRB). Credit reports contain information about your credit history that will help us assess your credit worthiness and your ability to repay credit.

What credit information and credit eligibility information do we collect and hold?

The credit information we collect and hold includes your identification details, the type of credit you hold, the amount of credit borrowed, the terms and conditions of your credit, when your credit was opened or closed, whether or not you have met your repayment obligations under your loan contract and loan contracts with other credit providers, and information about your credit worthiness. The credit eligibility information we collect and hold includes credit reports obtained from a CRB and our own rating or score which help us to assess your creditworthiness.

What do we do with credit information and credit eligibility information?

We collect, hold, use and disclose credit information and credit eligibility information about you for purposes which include:

• confirming your identity;
• assessing your consumer or commercial credit or guarantor application;
• managing your account and collecting any overdue payments;
• helping you avoid defaulting on your loan;
• complying with any relevant laws and regulations.

We will use the information obtained from a CRB, and combine it with information we already hold about you, to calculate our own rating or score to help us assess your creditworthiness.

We may also disclose to the CRB if you have not met the payment obligations under your loan contract or if you have committed a serious credit infringement (for example fraud). Some of the information we disclose to a CRB may be included in your credit report and provided to other credit providers to help them assess your creditworthiness.

We may disclose your information to any of the following CRBs:

• illion - illion.com.au - 13 23 33
• Experian - experian.com.au - 1300 783 684
• Equifax - equifax.com.au - 13 83 32

If you would like to know how these organisations manage your information, you can view their privacy policies on their websites or contact them directly by calling the numbers above.

What are your rights?

You have the right to ask a CRB not to use your information for the purpose of pre-screening or direct marketing by a credit provider. You can ask them not to use or disclose this information for a period of time if you reasonably believe that you have been, or are likely to be, a victim of fraud.

10. Holding and protecting your information

We may hold information about you in digital and paper forms. We take reasonable steps to protect your information from misuse, loss, interference, and from unauthorised access, modification or disclosure. Some of the ways we protect your information include:

• external and internal premises security;
• utilising secure servers;
• restricting access to your information only to personnel who need it to perform their functions;
• utilising and maintaining information security applications to prevent unauthorised access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls, encryption and anti-virus software as appropriate;
• limiting the functionality of Connected Services to only respond to commands from you, us or any authorised users and only for those features you have not opted out from receiving; and
• maintaining physical security over paper records.

11. Data Retention

Unless we are required to retain your information for a longer period as required or authorised by or under law, your information will be retained by us for as long as reasonably necessary to provide and support the products the services you have obtained from Lexus.

12. Disclosing your information overseas

We may disclose your information to organisations located overseas. These include:

• our related companies in Japan and elsewhere in the world such as the UK, and USA; or
• our service providers that are located or hold data overseas including in the USA, Singapore, India, the UK, Ireland, and Sweden.

In addition to the above, if your vehicle collects and transmits vehicle data for Connected Services, your vehicle data will be disclosed to:

• Toyota and Lexus entities and service providers located overseas which support the provision of Connected Services in Australia. These include organisations located in Japan, the UK, Singapore, and USA including Toyota Connected Europe in the UK and Toyota Motors North America in the USA.
• Toyota entities located overseas including Toyota Motor Corporation in Japan for research and development purposes, including improving vehicle quality, and conducting vehicle diagnostics.

13. Accessing and correcting your information

You can generally access and request the correction of information we hold about you by contacting us in any of the ways set out at the bottom of this policy. Please note that the organisations comprising the OneLexus Network (that is, each of Lexus Australia, Lexus Financial Services, each Lexus dealer and Lexus Insurance) are separate organisations, and each organisation may hold different information about you (if any).

We may charge an access fee to recover the reasonable costs incurred. This charge is only designed to help us reasonably recover the costs associated with providing you with access and does not apply to the making of the request. Before we act on a request, we will provide an estimate of the access fee and ask you to agree to it.

Access to your information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or if the request for access is frivolous or vexatious. If we deny or restrict your access, we will write to you to let you know why, unless, having regard to the grounds for the refusal, it would be unreasonable for us to do so. You may make a complaint about a refusal to the Office of the Australian Information Commissioner.

We rely on the information that we hold about you to provide our products and services to you, and to perform our business functions. Therefore, it is very important that the information we hold is accurate, complete, up to date and relevant. This means that, from time to time, we may ask you if your information is still accurate and up to date. If you find that any information that we hold about you is incorrect, you should contact us immediately and we will take reasonable steps to correct it.

14. Your Responsibilities

To ensure the information we hold is accurate, complete, up to date and relevant, we require that you:

• notify us of the sale or transfer of your Lexus vehicle
• notify us if you have purchased or acquired your Lexus vehicle outside of the Lexus Dealer network; and
• if your vehicle has an enabled Connected Services functionality, inform passengers and drivers of your connected vehicle that vehicle data is collected and used by us for Connected Services.

If you do not notify us of a sale, purchase, acquisition or transfer of a vehicle, we may continue to send communications in relation to that vehicle to the last known registered owner in our records.

15. Resolving concerns

If you believe that your privacy has been compromised, or if you feel that we have breached the privacy laws, you are entitled to make a complaint. Complaints can be made by contacting the person or department you were dealing with, or by contacting us using our contact details set out at the bottom of this policy.

We endeavour to respond to you within 24 hours to acknowledge the complaint and explain how we will investigate it. This may include consulting with the CRB or other credit providers if the complaint relates to your credit information. We will try to resolve your complaint within 20 working days and write to you to explain the reasons for our decision. When this is not possible, we will contact you and let you know how long it will take for us to resolve your complaint.

If your complaint is not satisfactorily resolved, you can contact us to discuss your concerns or lodge a complaint with Office of the Australian Information Commissioner by visiting oaic.gov.au, calling 1300 363 992 or emailing [email protected]. If your complaint relates to your finance with us you may access the Australian Financial Complaints Authority at afca.org.au or by calling 1800 931 678.

16. Contacting us

If your enquiry relates to Lexus Australia (Lexus vehicles, parts, accessories, roadside assistance), you can contact Lexus Australia by:

• Email: [email protected]
• Telephone: 1800 023 009
• Post: Lexus Customer Assistance Centre PO Box 1676 North Sydney NSW 2059

If your enquiry relates to Connected Services, you can contact Lexus Connected Account Enquiries on 1300 064 789

If your enquiry relates to Lexus Financial Services (including Lexus Financial Services, and insurance products), you can contact Lexus Financial Services National Customer Solutions Centre by:

• Email: [email protected]
• Telephone: 1300 888 840
• Post: Lexus Financial Services PO Box 7212 Melbourne VIC 3004

You can contact us without identifying yourself or by using a pseudonym. However, if you do not identify yourself or provide your contact details, we may not be able to respond to your query.

If you contact us on behalf of another person, we will require evidence of your authority to act on behalf of that other person.

17. Amendments

We may change this Privacy Policy at any time by publishing the amended version on our website.

Melbourne City Lexus aims to provide its customers with the best possible products and service.

To achieve this, we aim to make efficient use of the personal information we collect from our customers. We also want our customers to have confidence that in handling personal information, we afford that information an appropriate level of privacy, consistent with the National Privacy Principles. This statement sets out our policy for dealing with your personal information.

What is Personal Information?

Personal Information is any information about you that identifies you, or by which your identity can reasonably be ascertained.
Why personal information is collected by Melbourne City Lexus.
Melbourne City Lexus (including its related bodies corporate) collects personal information from its customers and suppliers, or employees or officers of its customers and suppliers, for purposes relating to the products and services it offers. Those purposes include:

• responding to enquiries regarding vehicles and vehicle sales, products, accessories and services we offer
• receiving feedback and dealing with complaints
• processing orders and administering accounts
• providing customer and dealer support
• applications for employment
• vehicle warranties and product recalls
• marketing and promotional activities
• product development and market research
• meeting our regulatory and legal obligations.

If we are unable to collect the personal information we require, we may not be able to do business with you or the organisation with which you are connected.

How does Melbourne City Lexus collect personal information?

Where possible, Melbourne City Lexus will collect your personal information directly from you. This may take place in a number of ways, such as when you give us a written order or ask us to provide a product or service over the telephone or internet.
Our Website may also offer interactive facilities, such as customer enquiry or comment forms and competition entry forms, where personal information may be collected. In addition, we may obtain personal information from third parties such as our dealers and distributors, contractors and regulatory authorities. Regardless of who provides personal information to us, it will always be handled by Melbourne City Lexus in accordance with this privacy policy and the National Privacy Principles.
Melbourne City Lexus Condensed Privacy Policy
We value your privacy

Melbourne City Lexus respects and values your privacy, and this Privacy Policy explains how we handle your personal information.  The policy covers Melbourne City Lexus, LMCT 11703 , a member of Servco Australia Melbourne Prestige A.B.N. 92 616 073 208.

Personal Information Handling Practices

Collection

We usually collect personal information about individuals directly from those individuals or their authorised representative.
We sometimes collect personal information from a third party or from a publicly available source, but only if:
• the individual has consented to such collection or would reasonably expect us to collect their personal information in this way, or
• if it is necessary for a specific purpose such as searching the Personal Property Securities Register
We only collect information necessary for us to facilitate the provision of goods or services to you.
Use and Disclosure

We only use personal information for the purposes for which we collected it - purposes which are directly related to one of our functions or activities.
We may disclose some information overseas e.g. to vehicle manufacturers, the full details of which can be viewed in our Privacy Policy.
Security

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse.
When the personal information that we collect is no longer required, we destroy or delete it in a secure manner.
Your choices

You can access the personal information that we hold about you, and you can ask us to correct the personal information we hold about you by contacting us.
Our obligations

Melbourne City Lexus  is bound by the Australian Privacy Principles in the Privacy Act.

Contact Us

For further information please contact us at:
Melbourne City Lexus
559 Elizabeth Street
Melbourne Vic 3000
Tel: (03) 9373 7400
Email: [email protected]

For more information and to see the complete privacy policy here: http://servco.com/privacy.php

If you have any questions or comments about the below Policy, please contact Servco Marketing/Online Services by mail at 2850A Pukoloa Street, Honolulu, HI 96819; phone 808 564 2356; or by email at [email protected]  ©2012 Servco. All rights reserved.

Servco's name and reputation were built on a foundation of trust and customer service. Servco and its subsidiaries and affiliated companies, (collectively, "the Company," or "we", "us", "our") respect your concerns about privacy and value our relationship with you. This Privacy Policy ("Policy") applies solely to information collected through our websites, and online services, including Servco.com, and other Servco-owned or operated websites and online services that link to this policy (collectively, the "Sites"), through our programs and in our physical stores whether accessed via computer, mobile device or other technology (collectively, the "Services"). 

This Policy describes the types of information we collect through the Services, how that information may be used and/or with whom it may be shared; and how you can reach us to get answers to questions you may have about our privacy practices on these Services. Please read this Policy carefully, because by using the Services you are acknowledging that you understand and agree to the terms of this Policy. In addition, please review our Terms of Use, which governs your use of the Services and any content you submit to the Services. 
1. What is Personal Information? 
As used herein, the term "Personal Information" means information that specifically identifies an individual (such as a name, address, telephone number, mobile number, e-mail address, or credit card number), or information about that individual that is directly linked to personally identifiable information. Personal Information does not include "aggregate information", which is data we collect about the use of the Services or about a group or category of services or users from which individual identities or other personal information has been removed. Personal Information also does not include Usage Information (as defined below) or Device Identifier (as defined below) that is not connected to Personal Information. This Policy in no way restricts or limits our collection and use of aggregate or Usage Information that is not connected to Personal Information. 
2. Information Collected on Our Services 

INFORMATION YOU PROVIDE TO US

You may choose to provide Personal Information through the Services. For example, the Company may collect Personal Information when you schedule a service appointment, register for a promotional event, request financing information, or apply for a job. If you do not want your Personal Information collected, please do not submit it. 

INFORMATION COLLECTED BY AUTOMATED MEANS

Whenever you visit or interact with the Services, the Company, as well as any third-party advertisers and/or service providers, may use a variety of technologies that automatically or passively collect information about how the Services are accessed and used ("Usage Information"). Usage Information may include, in part, browser type, operating system, the page served, the time, how many users visited the Services, and the preceding page views. This statistical data provides us with information about the use of the Services, such as how many visitors visit a specific page on the Services, how long they stay on that page, and which hyperlinks, if any, they "click" on. This information helps us to keep the Services fresh and interesting to our visitors and to tailor content to a visitor's interests. Usage Information is generally non-identifying, but if the Company associates it with you as a specific and identifiable person, the Company treats it as Personal Information. In the course of collecting Usage Information, the Company also may automatically collect your IP address or other unique identifier ("Device Identifier") for the computer, mobile device, technology or other device (collectively, "Device") you use to access the Services. A Device Identifier is a number that is automatically assigned to your Device when you access a website or its servers, and our computers identify your Device by its Device Identifier. When you visit the Services, we may view your Device Identifier. We may use this information to determine the general physical location of your Device and understand from what regions of the world the visitors to the Services come. We also may use this information to enhance the Services. The technologies used on the Services to collect Usage Information, including Device Identifiers, may include, without limitation: 

Cookies
Like many companies, we use "cookies" on the Services. Cookies are data files placed on a Device when it is used to visit the Services. The Company, or our third-party advertising service providers, may place cookies or similar files on your Device for security purposes, to tell us whether you have visited the Services before, if you are a new visitor or to otherwise facilitate site navigation, and to personalize your experience while visiting our Services. Cookies allow us to collect technical and navigational information, such as browser type, time spent on our Services and pages visited. Cookies also allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Services. Cookies may enhance your online experience by saving your preferences while you are visiting a particular Service. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) to disable existing cookies; or (iii) to set your browser to automatically reject any cookies. However, please be aware that if you disable or reject cookies, some features and services on our Services may not work properly because we may not be able to recognize and associate you with your profile. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests. 
Web Beacons
Certain pages on the Services may contain "web beacons" (also known as Internet tags, pixel tags, tracking beacons and clear GIFs). A web beacon is a transparent graphic image placed on a web page or in an email, which indicates that a page or email has been viewed or that an email has been forwarded. In addition, a web beacon allows third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. A web beacon may also tell your browser to get content from another server. In order to ensure the safekeeping of your information, network advertising companies and publishers are not permitted to directly collect Personal Information on our Services. 
INFORMATION WE RECEIVE FROM THIRD PARTIES 
We may receive information about you from third parties. For example, if you are on another website and you opt-in to receive information from the Company, that website will forward to us your e-mail address and other information about you so that we may contact you as requested. You may also choose to participate in a third party applications or features (such as one of our Facebook or Twitter applications or a similar application or feature on a third party website through which you allow us to collect and share (or the third party to collect and share) information about you, including Personal Information. If you access the Services through a third-party connection or log-in, we may also collect your user ID and/or username associated with that third-party service, and any information you have made public in connection with that service or which the third party shares with partner services. In addition, we may receive information about you if other users of a third party website give us access to their profiles and you are one of their "connections" or information about you is otherwise accessible through your "connections" webpage, profile page, or similar page on a social networking or other third party website or interactive service. The collection and use of this information is pursuant to such third party's information collection practices, which are typically outlined in a policy like this one, provided on the third party's website or application. 
We also may supplement the information we collect about you through the Services with other information from third parties in order to enhance our ability to serve you, to tailor our content to you and to offer you opportunities to purchase products or services that we believe may be of interest to you. We may combine the information we receive from these third parties with information we collect through the Services. In those cases, we will apply this Policy to any Personal Information received, unless we have disclosed otherwise. 
3. How We Use the Information Collected 
We use Personal Information we collect through the Services for the purposes described in this Policy or elsewhere on the Services. For example, we may use Personal Information and other information we collect: 
• to provide the services, products, or information you request and to process and complete any transactions in connection therewith; 
• to communicate with you and respond to your emails, submissions, questions, inquiries, comments, requests, and complaints and to provide customer service; 
• to personalize and improve the Services and users' experiences, to increase the functionality and user friendliness of the Services, to deliver advertisements, content, or features that match user profiles or interests, and to provide recommendations as to other advertisements, content or features that may be of interest to users; 
• to monitor and analyze Services usage and trends and otherwise measure the effectiveness of the Services; 
• to send you confirmations, updates, security alerts, and support and administrative messages, to detect and prevent fraud, and to otherwise facilitate your use of, and our administration and operation of, the Services; 
• and for any other purpose for which the information was collected. 
4. What Personal Information do we share with third parties? 
We will not share the personal information we collect from you through the Services with third parties, except as described in this Policy or in the Services. We may share non-Personal Information, such as aggregate user statistics, demographic information, and Usage Information with third parties. We may also share your information as disclosed at the time you provide your information, as set forth in this Policy, and in the following circumstances: 
THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF
In order to carry out your requests, to make various features, services and materials available to you through the Services, and to respond to your inquiries, we may share your Personal Information or Usage Information with third parties that perform functions on our behalf (or on behalf of our partners), such as companies or individuals that: host or operate our Services; analyze data; provide customer service; advertisers; sponsors or other third parties that participate in or administer our promotions or provide marketing or promotional assistance (such as in connection with winner selection, prize fulfillment, and as required by law, such as on a winners list). 
BUSINESS TRANSFERS
Your Personal Information may also be used by us or shared with our subsidiaries, affiliates and other entities in the family of companies controlled by the Company for internal reasons, primarily for business and operational purposes. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or all or a portion of our assets, Personal Information, Usage Information, and any other information that we have collected about the users of the Services may be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the transferred assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided through the Services in a manner that is consistent with this Policy. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties. 
LEGAL DISCLOSURE
We may transfer and disclose information, including your Personal Information, Usage Information and Device Identifier (including IP address), to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our Terms of Use or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to our Services or the public. 
5. Your California Privacy Rights 
If you are a California resident and you decide that you do not want us to share your personal information with third party companies for their marketing and promotional purposes, please send an e-mail to [email protected]. In this e-mail, state that you would like the Company not to share your personal information with third parties for their marketing purposes. Your opt out request will be processed within thirty (30) days of the date of which we receive it. 
6. Advertising; How To Opt-Out 
The Company licenses technology to serve advertisements on its own Services and within its content as that content is served across the Internet. In addition, we may use third party network advertisers to serve advertisements and third party analytics vendors to evaluate and provide us with information about the use of the Services and viewing of our content. We do not share Personal Information with these third parties, but ad network providers, the advertisers, the sponsors, and/or analytics service providers may set and access their own cookies, pixel tags and similar technologies on your Device and they may otherwise collect or have access to information about you, including Usage Information. We and our network advertisers may target advertisements for products and services in which you might be interested based on your visits to both the Services and other websites. We may use a variety of companies to serve advertisements. If you prefer to not receive targeted advertising, you can opt out of some network advertising programs that use your information. To do so please visit the NAI Opt-Out Page. Please note that even if you choose to remove your information (opt out), you will still see advertisements while you are browsing online. However the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies. 
7. Links to Other Sites 
The Services may provide links to other websites that we do not own or operate. This includes links from advertisers, sponsors and partners may use our logo(s) as part of a co-branding agreement. To the extent that any linked websites are not part of the Services, we do not control, recommend or endorse and are not responsible for these websites or their content, products, services or privacy policies or practices. These other websites may send their own cookies to your Device, they may independently collect data or solicit Personal Information and may or may not have their own privacy notices or policies. You should also independently assess the authenticity of any website which appears or claims that it is one of our Services (including those linked to through an email or social networking page). 
8. How We Protect Personal Information 
We maintain certain administrative, technical and physical safeguards to help protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of your Personal Information. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us, and you use the Services and provide us with your information at your own risk. You are responsible for all uses of the Services by any person using your password. Please advise us immediately if you believe your password has been misused. 
9. Consent to Processing and Transfer of Information 
The Services are operated in the United States. Given that we are an international business, our use of your information necessarily involves the transmission of data on an international basis. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect may be transferred to and processed in the United States. By using the Services, or providing us with any information, you consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to, those in the country where you reside and/or are a citizen. 
10. Children 
The Services are not directed to children under 13. We do not knowingly collect personally identifiable information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian's consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records. 
11. Updates to Our Privacy Policy 
This Policy and other information on the Services may be updated periodically and without prior notice to you, and any changes will be effective immediately upon the posting of the revised Policy on the Services. However, we will use your Personal Information in a manner consistent with the Policy in effect at the time you submitted the information, unless you consent to the new or revised notice. We will post a prominent notice on the Services to notify you of any significant changes to our Policy and indicate at the top of the notice when it was most recently updated. 
12. How to Contact Us 
If you have any questions or comments about this Policy, please contact Servco Marketing/Online Services by mail at 2850A Pukoloa Street, Honolulu, HI 96819; phone 808-564-2356; or by email at [email protected].
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