Overseas model shown.


Please send us your customer feedback! Reviews, comments & suggestions are very much appreciated.

At Melbourne City Lexus our customers are our number one priority and we take your feedback seriously. We want to know what you think about our Lexus vehicle customer service. Your customer feedback is vital to helping us ensure that we are constantly exceeding expectations. You can EMAIL your Lexus Customer Feedback, Lexus Reviews or Feedback or search us on www.google.com.au or www.facebook.com to give us a Lexus Online Rating today.

Here is what some of our customers had to say:


I would like to to express my gratitude to the City Lexus dealership for their understanding in the process of purchase , special thanks to sales rep - Leo! I would recommend them to anyone!

Just picked up my beautiful RC30 fro Melbourne City Lexus today. Thank you so much Ken Noonan for the amazing and efficient handling of this transaction from go to whoa! All signed, sealed and delivered within a week including fabulous test drive as well as the time spent running me through all the amazing features of this car. Seamless, stress free and totally happy experience. Couldn't recommend Melbourne City Lexus highly enough!

It's pre-owned car but looks really new Thank you Frank & Rubenl's help 😊

Thank you Leo for your professional service 😎 and your coffee πŸ‘and your good price. It’s been a week we have been driven our Lexus UX 250h smoothly without any problem. Best hybrid in the world, and best Lexus dealer in Melbourne. We have visited other brands’ dealership and Lexus’s, this is the one we have chosen ❀️

We came to pick up our RX450hl today. We’re very happy with a "5 star" service from Mr Nguyen Trinh who is very professional, knowledgable, honestly and Leo who is very friendly as well, really appreciate their time and amazing support from beginning till the end. Hope that we will continue to experience a wow feeling with Lexus in the future.

"These guys know how to take care of their customers. Staff are very helpful, and willing to go above and beyond. I’m more than happy to drive all the way here from Ballarat, cause I wouldn’t take my Lexus anywhere else for a service. Awesome new car showroom as well."

"We were very happy with the service at Melbourne City Lexus. As soon as we walked into Lexus Dealership everyone was very welcoming.  We were greeted and the service was beyond our expectations. Sumit was very knowledgeable and confident and knew what he was talking about. Sumit's knowledge about the vehicle was excellentl and his mannerism was excellence too.  He was so patience when showing us the instruments and how to operate everything. Overall all staff we dealt with were great. A nice Lexus family there. highly recommend."

"Exceptional people all round, from sales person, finance to final delivery of the car. really good experience dealing with Melbourne City Lexus"

"got a great deal on an NX and even threw in some unexpected freebies. Thanks!"

"Got a good deal. Nice salesman too. Ask for a coffee, they make a good one."

"Amazing service. Very friendly and super helpful! A very professional dealership who provide A1 service. Went above and beyond, thank you for all your help and guidance. I looovvee my new wheels! Highly recommend Melbourne City Lexus! "

Mario Lobo

"Arrive as a customer, leave as a friend" - how very true. Abdullah from Elizabeth St, Melbourne City Lexus made my year! My whole "buying a car" experience was TRANSFORMED from pressure of buying to enjoying the luxury experience in awesome Lexus style. Abdullah and the Melbourne City Lexus staff thank you for your professionalism, efficiency and most importantly, helping me feel as a friend in the end.

Jimmy Wong

Ken Noonan is very helpful... highly recommended will be back for the next upgrade...

Olivia Herdiman

I would like to express my gratitude and congratulate the Lexus service team headed by Mr Jamie Small of their excellent service. In particular, I would like to give my highest commendation to Mr Robert Saliba for giving me the best Lexus service and experience to date. I would also like to extend my gratitude to all the technicians, especially the one that handled my car on the day, for their honesty and great work, noticing the smallest details of the changes/ needs in my car ie. that I need to change my registration sticker as they are expiring in 2 days!!). Again, please extend my many thanks to the whole service department! Please keep up the good work and hope you all enjoy your day and the little munch delivered today to boost up the team's spirits! :) Congratulations on your good work!

Styling Australia Pty Ltd

The best thing they do? Probably their friendliness! They make you feel welcome. Nothing was too much trouble. Honest and up front.

Vazza Pty Ltd

I think that they listened very well. Honest and genuine.

Mr Daniel Brooks

I have a good view of Lexus. Its very good value for money. It met my expectations.

Mrs Kimberley

They were very professional. Matthew listened to our financial restrictions and came up with a package that was within our budget.

Ms Susanne Margaret Mahoney

They didn't charge me because it was my first service and the first service is free at Melbourne City Lexus.

Day1 Pty Ltd

The best thing Melbourne City Lexus did? Everything. They do a great job.


John Le β­β­β­β­β­

"..we had one of the best customer service you could get out of a prestige dealer. Ken was polite, helpful and knew his product from top to tail. When he wasn't sure he didn't spin up rubbish but went to check which most salespeople tend to do. Ken is the kind of sales person every car dealer should have. He spoke to us with respect and didn't treat us like we were just numbers. Chris (Business Manager) was willing to go out of his way to help us, any question we had for him he answered with positivity. The process was smooth, easy and stress free from both Ken and Chris. We love our new SUV! I highly recommend this dealer, especially Ken as he has made our experience that extra special. So if you're looking for a Lexus make sure you head in to see these guys and give them a go! Thanks GUYS!"

Anna Reid ⭐⭐⭐⭐⭐
"I recently purchased a Lexus IS300H from Melbourne City Lexus, and I am very happy with both the car and the service. From the followup and assistance for the test drive, to working through the purchase process, and post me driving my new car home and followup on how things are going, this all went seamless. A big thank you to Sumi Agarwal for his professional help, along with the rest of the team at Melbourne City Lexus."

Cheryl Taylor ⭐⭐⭐⭐⭐
"A very quick and pleasant purchasing experience at Melbourne city Lexus. Sumit Agrawal assisted us with finer details in a helpful, friendly and efficient manner. Christopher Dyer was a joy to deal with on financial matters and our Lexus is just a thrill and a pleasure to drive. All details thoughtfully considered by the wonderful team (an good coffee too). WE will certainly be back next time we need a car."

Mat Pak β­β­β­β­β­
"Awesome buying experience, aided by the wonderful people at Melbourne city Lexus. Our salesperson, Sumit Agrawal, was the best we have encountered so far with buying new cars. He ensured our buying process was as smooth as the Lexus cars. He was aided by Kris Del Rosario, who with his high level of expertise and tremendous knowledge of Lexus products, offered us brilliant advice that we would otherwise be ignorant about and kindly helped us with the deal. Christopher Dyer, our finance person, was a joy to deal with and he is a real asset to the dealership. Christopher was aided by Paul, who did ever so well while Christopher was away from the office. Sharon was kind and reliable with her accessories recommendation. And lastly, the whole buying process was fast track due to our request, but the dealership and the team never let us down and delivered their promise to us with superb precision. Well done to Melbourne City Lexus and its staff, and I would be recommending anyone who wanted to buy a Lexus to go to them. You will have an everlasting good impression of them just like us."

Daniel Marina Thomas ⭐⭐⭐⭐⭐
"Thank you Sumit your service was next to none, never felt pressured to buy and your patience and assistance with the finer details was extremely helpful. You made purchasing the Lexus a very lovely experience."

Van Gliana ⭐⭐⭐⭐⭐
"Very good buying experience. We dealt with Ken Noonan who was very nice, informative and helpful. Highly recommended."

Kathy Richer ⭐⭐⭐⭐⭐
"Kris Delrosario and the whole team at Lexus Melbourne City have set the standards very high and overdelivering in sales and customer care. Their follow up has been extremely professional. They bent over backwards to help us purchase. We never felt pressured, and they gave us sound advice thru out the process. Having dealt with another dealership and was lied to, you were a breath of fresh air. The general 'car industry' should pay attention... you guys at Melbourne City leave the rest for dead.  We are telling everyone who'll listen about our experience... thank you!"



THOMAS EDWARDS β­β­β­β­β­
Really nice team across the board. The new location (at 501 Swanston Street) is great with internal parking.

JOE CAMILLERI β­β­β­β­β­
The sale experience was pleasurable. The delivery service exceptional. I broke my leg not long after I purchased the NX  so I was unable to take delivery at the dealership , This  was not an issue as the dealership bought the new NX to my house and performed their normal.

Delivery service! Very grateful to have had the NX home delivered.

T M β­β­β­β­β­
Our daughter just bought a used car. Nguyen in the sales team was great, he went over and above to see a smile on her face. Jamie the Service Manager helped us with sound advice about extended warranty. The whole team was incredible Sav the Sales Manager went out of his way to accommodate what we asked for. Will definitely be back and thank you Melbourne City Lexus on your excellent customer service.  Leadership starts at the top, so Tom the GM must be congratulated as well. We will be spreading the word to all our family and friends.

Excellent service. Buying a car was made very easy with honest advice. Highly ethical business practices. Prior to buying from here had been to lexus blackburn and lexus brighton. Their services were not bad but Melbourne city lexus exceeded them by miles.
Great job guys. Keep it up. Your service backed by a great product is a sure shot key to success. Guidance from highly knowledgeable Leo and James king was an icing on the cake.

Went in for airbag recall, got complementary interior and wheel cleaning!

I have the highest regard for the quality if the staff and their commitment to Lexus quality

SIMON WINTER β­β­β­β­β­
Firstly, I love it! Spent the day driving around to the properties we manage yesterday and was in an out of it all day. I complete pleasure. Getting used to all the new features and the way it all works is challenging for an old guy, but patience is the key, I think. Anyway, I feel that you provided me with outstanding support and information and particularly the follow up I have come to expect from Melbourne Lexus. As I have mentioned, this is the 3rd car we have bought from Melbourne City Lexus and this experience has equaled if not excelled the past two. Thanks also for the range of Lexus gifts I found in the back when I got home. The drink bottle has already found its way into my wife's CT200h. That's the way it goes! All the best and thanks again.


Just a note to say thank you for another great Lexus Golf Day. The Venue Eastern Golf Course was excellent,  their staff food and everything. Well done to you and David,
Regards Nola John Williams

Just a note of thanks for organising another successful Lexus event at The Eastern. I have enjoyed the previous 2 events at the Heritage and I look forward to 2017.
Many thanks again, Richard FC Liew

I must congratulate you and all concerned for the wonderful golf day both Ray and myself had on the day, although we narrowly missed out once more by only 1 stroke, we absolutely had a great time, (except for the strong wind) all in all a great day was had by all, can hardly wait for the next event. Once again thank you so very much.
Kind regards, Ray & Paul Bonnici

May I thank you and Melbourne City Lexus for a wonderful day. Truly appreciate the invitation and I truly relaxed and enjoyed the day. Please pass on my thanks to ALL for making this possible.
Warm and kind regards, Lionel Karp

Thank you once again for a very well organised event. Both Ena and I had a great day.
Regards, Manek Irani

Just a short note to say thank you for the invitation to attend your Golf day at Southern Golf Club. Had a great day, weather, Golf and hospitality was first class, Hope to be able to attend next year if still on.
Many thanks again
Graham Peat

We are very happy with our one year old Lexus but thank you for inviting us all the same!! We would also like to personally thank Jamie and this service crew for the excellent first year service on our Lexus last week - it came back sparkling and was just a feast for the eyes! Would you please thank everyone who was responsible? as usual they went well beyond the norm - which was very much appreciated. Thanks, Judith & Alan Mordech

Thank u so much for the golf day. Very enjoyable. Thank you very much. David Chapis

I want to express my thanks again for another wonderful golf day at Sanctuary Lakes. I love the friendly and casual atmosphere of Lexus days and I feel they compare more than favourably with other brand's events that I have attended. Regards, Ian Mountjoy


The service and rapport is absolutely impeccable. And how they do their job is just great. I have never known any one who goes out of their way so much to ensure that customers are satisfied (talking about Manuel). I previously had my car serviced at another Dealer and absolutely hated it. I drove 2 hrs to get the car serviced only to be told that they hadn't booked it in and so I had to go back home and take it in another day. Since then I've used Melbourne City Lexus and have never turned back.

Mrs Grace Schiena

They were not pushy and they were inviting when we first arrived. It was a very pleasant and all around good experience. We had decided it was between Lexus and AUDI and Lexus was so friendly we didnt need to go to AUDI and just went with the Lexus.

Multifoam Pty Ltd

I have dealt with Melbourne City Lexus before so I knew that they are good to deal with.

Lavinia Muralidharan

They explained all of our options well. The after sales service is excellent. They are always very helpful.

Mr Dalton Anthony Grant

Melbourne City Lexus always make sure that all my needs are met and they always provide a free Lexus loan car for me which is great.

Premier Capital Developments

They make everything easy and straightforward.

Mrs Sylvia Kemp

The free service vehicle pick up and drop off is the best thing they do.

Tradequip Pty Ltd

On time, quick and no delays. Much better than BMW.

Interstate Packaging Films P/L

Courtesy and efficiency. The whole experience was very professional and they look after you. They also pay attention to detail which is great.

M.H. Collingwood

Alex was very patient and spent a lot of time with me both before and after delivery, he was very helpful and his follow-up was fantastic. Very personal with a no nonsense approach without being pushy.


To view the Lexus website, please use one of the browsers listed below.