RECENT CUSTOMER FEEDBACK

⭐⭐⭐⭐⭐I recently purchased a new car from Lexus and had the pleasure of working with Phillip Chan, the New Vehicle Sales Executive. Phillip provided exceptional service throughout the entire process. He was attentive to all my needs, incredibly professional, and went above and beyond to ensure everything was handled smoothly. He truly knows how to get the job done with efficiency and care. If you're looking for a seamless and enjoyable car-buying experience, I highly recommend Phillip. I couldn't be happier with my purchase.
Elise Mitchell 

⭐⭐⭐⭐⭐After my recent purchase with Phillip Chan, I wanted to highlight the exceptional customer care I received. Phillip has been incredibly attentive even after the sale, making sure that all my questions were answered and that I was completely satisfied. His follow-up was prompt, and he provided additional support and resources to help me get acclimated to my vehicle. It’s clear that Phillip genuinely cares about his customers and wants to ensure they have a great experience long after the purchase. If you're looking for someone who excels in both the sales process and post-purchase care, Phillip is your go-to person! Highly recommend!
Helen Chang

⭐⭐⭐⭐⭐The team at Melbourne City Lexus do Lexus proud. Professional and meticulous service delivered with warmth and individualised care. Matthew Foulds in sales is excellent and capably backed by Manu and Co. in after sales. Thank you.
Adam S 

⭐⭐⭐⭐⭐ It was an amazing experience. Philip, the Lexus dealer, was one of the most professional dealers ever. Thank you
JH S

⭐⭐⭐⭐⭐ Melbourne City Lexus provided exceptional service and catered to my family needs extremely well! Had the pleasure of meeting Philip Chan and having him help our family purchase our new car! He had great knowledge about the cars and assisted us very well. Overall, the service Philip, along with the team at Melbourne City Lexus was exceptional. Would only recommend to come here.
Caroline Vo

⭐⭐⭐⭐⭐ Good to visit this showroom as they have all majority cars available 👍
Jack Valvi

⭐⭐⭐⭐⭐ I recently had the pleasure of purchasing my first car, a UX200, from Melbourne City Lexus, and I couldn’t be happier with the experience. Philip Chan was exceptionally helpful and provided outstanding service throughout the entire process. His professionalism and friendly demeanor made the car buying experience smooth and enjoyable. Philip was knowledgeable about the vehicle and answered all my questions with patience and clarity. He went above and beyond to ensure I was comfortable and confident in my decision. The entire staff at Melbourne City Lexus was welcoming and attentive, contributing to a pleasant atmosphere. Additionally, the dealership’s amenities were top-notch, with the coffee being particularly noteworthy—truly some of the best I’ve had! I highly recommend Melbourne City Lexus and Philip Chan to anyone in the market for a new vehicle. Thank you for making my first car purchase a memorable one!
Milad Baghalzadeh Shishehgarkhaneh

⭐⭐⭐⭐⭐ STANLEY SEAMAN
I would like to to express my gratitude to the City Lexus dealership for their understanding in the process of purchase , special thanks to sales rep - Leo! I would recommend them to anyone!
⭐⭐⭐⭐⭐ DANIELLE SCANDRETT
Just picked up my beautiful RC300 from Melbourne City Lexus today. Thank you so much Ken Noonan for the amazing and efficient handling of this transaction from go to whoa! All signed, sealed and delivered within a week including fabulous test drive as well as the time spent running me through all the amazing features of this car. Seamless, stress free and totally happy experience. Couldn't recommend Melbourne City Lexus highly enough!

⭐⭐⭐⭐⭐ YIQI YUAN
Thank you, Leo, for your professional service 😎 and your coffee 👍and your good price. It’s been a week we have been driven our Lexus UX 250h smoothly without any problem. Best hybrid in the world, and best Lexus dealer in Melbourne. We have visited other brands’ dealership and Lexus’s, this is the one we have chosen ❤️

⭐⭐⭐⭐⭐ KATHERINE NGUYEN
We came to pick up our RX450hl today. We’re very happy with a "5 star" service from Mr Nguyen Trinh who is very professional, knowledgeable, honestly and Leo who is very friendly as well, really appreciate their time and amazing support from beginning till the end. Hope that we will continue to experience a wow feeling with Lexus in the future.

⭐⭐⭐⭐⭐ LEONDARD ARNOLD
"These guys know how to take care of their customers. Staff are very helpful, and willing to go above and beyond. I’m more than happy to drive all the way here from Ballarat, cause I wouldn’t take my Lexus anywhere else for a service. Awesome new car showroom as well."

⭐⭐⭐⭐⭐ BIHAG KASHIKAR
"Exceptional people all round, from salesperson, finance to final delivery of the car. really good experience dealing with Melbourne City Lexus"

⭐⭐⭐⭐⭐ NAM NGUYEN
"got a great deal on an NX and even threw in some unexpected freebies. Thanks!"

⭐⭐⭐⭐⭐ SOL KAPLAN
"Got a good deal. Nice salesman too. Ask for a coffee, they make a good one."

⭐⭐⭐⭐⭐ SHIRIN SARDARI
"Amazing service. Very friendly and super helpful! A very professional dealership who provide A1 service. Went above and beyond, thank you for all your help and guidance. I looovvee my new wheels! Highly recommend Melbourne City Lexus! "

Mario Lobo

"Arrive as a customer, leave as a friend" - how very true. Melbourne City Lexus made my year! My whole "buying a car" experience was TRANSFORMED from pressure of buying to enjoying the luxury experience in awesome Lexus style. Thank you for your professionalism, efficiency and most importantly, helping me feel as a friend in the end.

Jimmy Wong

Ken Noonan is very helpful... highly recommended will be back for the next upgrade...

Olivia Herdiman

I would like to express my gratitude and congratulate the Lexus service team of their excellent service. In particular, I would like to give my highest commendation for giving me the best Lexus service and experience to date. I would also like to extend my gratitude to all the technicians, especially the one that handled my car on the day, for their honesty and great work, noticing the smallest details of the changes/ needs in my car ie. that I need to change my registration sticker as they are expiring in 2 days!!). Again, please extend my many thanks to the whole service department! Please keep up the good work and hope you all enjoy your day and the little munch delivered today to boost up the team's spirits! :) Congratulations on your good work!

Styling Australia Pty Ltd

The best thing they do? Probably their friendliness! They make you feel welcome. Nothing was too much trouble. Honest and up front.

Vazza Pty Ltd

I think that they listened very well. Honest and genuine.

Mr Daniel Brooks

I have a good view of Lexus. Its very good value for money. It met my expectations.

Mrs Kimberley

They were very professional. Matthew listened to our financial restrictions and came up with a package that was within our budget.

Ms Susanne Margaret Mahoney

They didn't charge me because it was my first service and the first service is free at Melbourne City Lexus.

Day1 Pty Ltd

The best thing Melbourne City Lexus did? Everything. They do a great job.

GOOGLE REVIEWS FOR MELBOURNE CITY LEXUS

John Le ⭐⭐⭐⭐⭐

"..we had one of the best customer service you could get out of a prestige dealer. Ken was polite, helpful and knew his product from top to tail. When he wasn't sure he didn't spin up rubbish but went to check which most salespeople tend to do. Ken is the kind of salesperson every car dealer should have. He spoke to us with respect and didn't treat us like we were just numbers. Chris (Business Manager) was willing to go out of his way to help us, any question we had for him he answered with positivity. The process was smooth, easy and stress free from both Ken and Chris. We love our new SUV! I highly recommend this dealer, especially Ken as he has made our experience that extra special. So if you're looking for a Lexus make sure you head in to see these guys and give them a go! Thanks GUYS!"

Anna Reid ⭐⭐⭐⭐⭐
"I recently purchased a Lexus IS300H from Melbourne City Lexus, and I am very happy with both the car and the service. From the follow-up and assistance for the test drive, to working through the purchase process, and post me driving my new car home and followup on how things are going, this all went seamless. A big thank you to Sumi Agarwal for his professional help, along with the rest of the team at Melbourne City Lexus."

Cheryl Taylor ⭐⭐⭐⭐⭐
"A very quick and pleasant purchasing experience at Melbourne City Lexus. Finance assisted us with finer details in a helpful, friendly and efficient manner. A joy to deal with on financial matters and our Lexus is just a thrill and a pleasure to drive. All details thoughtfully considered by the wonderful team (an good coffee too). WE will certainly be back next time we need a car."

Mat Pak ⭐⭐⭐⭐⭐
"Awesome buying experience, aided by the wonderful people at Melbourne city Lexus. Our salesperson was the best we have encountered so far with buying new cars. He ensured our buying process was as smooth as the Lexus cars - High level of expertise and tremendous knowledge of Lexus products, offered us brilliant advice that we would otherwise be ignorant about and kindly helped us with the deal. Our finance person, was a joy to deal with and he is a real asset to the dealership. Sharon was kind and reliable with her accessories recommendation. And lastly, the whole buying process was fast track due to our request, but the dealership and the team never let us down and delivered their promise to us with superb precision. Well done to Melbourne City Lexus and its staff, and I would be recommending anyone who wanted to buy a Lexus to go to them. You will have an everlasting good impression of them just like us."

Daniel Marina Thomas ⭐⭐⭐⭐⭐
"Thank you, your service was next to none, never felt pressured to buy and your patience and assistance with the finer details was extremely helpful. You made purchasing the Lexus a very lovely experience."

Van Gliana ⭐⭐⭐⭐⭐
"Very good buying experience. We dealt with Ken Noonan who was very nice, informative and helpful. Highly recommended."

Kathy Richer ⭐⭐⭐⭐⭐
"The whole team at Lexus Melbourne City have set the standards very high and overdelivering in sales and customer care. Their follow up has been extremely professional. They bent over backwards to help us purchase. We never felt pressured, and they gave us sound advice thru out the process. Having dealt with another dealership and was lied to, you were a breath of fresh air. The general 'car industry' should pay attention... you guys at Melbourne City leave the rest for dead.  We are telling everyone who'll listen about our experience... thank you!"

LEXUS REVIEWS ⭐⭐⭐⭐⭐

THOMAS EDWARDS ⭐⭐⭐⭐⭐
Really nice team across the board. The new location (at 501 Swanston Street) is great with internal parking.

JOE CAMILLERI ⭐⭐⭐⭐⭐
The sale experience was pleasurable. The delivery service exceptional. I broke my leg not long after I purchased the NX  so I was unable to take delivery at the dealership , This  was not an issue as the dealership bought the new NX to my house and performed their normal.

Delivery service! Very grateful to have had the NX home delivered.

T M ⭐⭐⭐⭐⭐
Our daughter just bought a used car. Nguyen in the sales team was great, he went over and above to see a smile on her face. Jamie the Service Manager helped us with sound advice about extended warranty. The whole team was incredible Sav the Sales Manager went out of his way to accommodate what we asked for. Will definitely be back and thank you Melbourne City Lexus on your excellent customer service.  Leadership starts at the top, so Tom the GM must be congratulated as well. We will be spreading the word to all our family and friends.

NEERAJ SEHGAL ⭐⭐⭐⭐⭐
Excellent service. Buying a car was made very easy with honest advice. Highly ethical business practices. Prior to buying from here had been to lexus blackburn and lexus brighton. Their services were not bad but Melbourne city lexus exceeded them by miles.
Great job guys. Keep it up. Your service backed by a great product is a sure shot key to success. Guidance from highly knowledgeable Leo and James king was an icing on the cake.

TAHIR HUSSAIN ⭐⭐⭐⭐⭐
Went in for airbag recall, got complementary interior and wheel cleaning!

NIKOLA VANSTROM ⭐⭐⭐⭐⭐
I have the highest regard for the quality if the staff and their commitment to Lexus quality

SIMON WINTER ⭐⭐⭐⭐⭐
Firstly, I love it! Spent the day driving around to the properties we manage yesterday and was in an out of it all day. I complete pleasure. Getting used to all the new features and the way it all works is challenging for an old guy, but patience is the key, I think. Anyway, I feel that you provided me with outstanding support and information and particularly the follow up I have come to expect from Melbourne Lexus. As I have mentioned, this is the 3rd car we have bought from Melbourne City Lexus and this experience has equaled if not excelled the past two. Thanks also for the range of Lexus gifts I found in the back when I got home. The drink bottle has already found its way into my wife's CT200h. That's the way it goes! All the best and thanks again.

CUSTOMER FEEDBACK FOR MELBOURNE CITY LEXUS EVENTS

Hi Irina, Thank you and all at Lexus City for a delightful, entertaining and fun evening at the Melbourne Cup Tour event last week. We very much appreciated the invitation as we are long time keen race goers, owners and members at Flemington. The evening set the tone for this wonderful Spring Carnival week. Please pass on our grateful thanks to all involved in the evening.
Kind regards Chris Feehan & Michael Feehan

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Hi Irina, we wish to pass on a BIG Thank You for the invite to last night’s spectacular Melbourne Cup Cocktail Event hosted by Melbourne City Lexus. Good to catch up with Phillip and Tom and the team. We had a great time. A fabulous evening of fun, style, and entertainment.  Truly classy to the Lexus core.
Warm Regards, Peter & Thomasina Filippone

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Dear Irina, Thank you to Melbourne City Lexus for an enjoyable evening. Very different and extremely well done. And the Lexus crew were very helpful and obliging at all times.
Kind regards, Graham & Dawn Whiteside

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Hello Irina, It was so lovely to meet you last evening. What a wonderful event. It was a privilege to meet such colorful people! My friend Sabella and I had a marvelous time, so thank you. 
I look forward to seeing the team again in the near future! 
Kindest regards, Jacinta Stapleton ✨✨✨

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Dear Irina, It was lovely to meet you last night.  Thanks very much for including BCNA in your Melbourne Cup celebration and thanks for your wonderful generosity.  The amount you have raised this year is amazing! Congratulations on the event also.  The energy was great.  It was also very moving to be approached by one of the models who wanted to thank BCNA for the support she had received through her own experience. Please pass on our thanks to Tom for all the ongoing support.  Your incredible support helps BCNA be there for everyone diagnosed with breast cancer.
Warm regards, Sandra BCNA  

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Hi Irina, Thank you and the team for hosting such a lovely event. We thoroughly enjoyed it.
Thanks, David Cate

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Hi Irina, Just a note to say thank you for another great Lexus Golf Day. The Venue Eastern Golf Course was excellent, their staff food and everything. Well done to you and David,

Regards Nola John Williams

Just a note of thanks for organising another successful Lexus event at The Eastern. I have enjoyed the previous 2 events at the Heritage and I look forward to next year.
Many thanks again, Richard FC Liew

I must congratulate you and all concerned for the wonderful golf day both Ray and I had on the day, although we narrowly missed out once more by only 1 stroke, we absolutely had a great time, (except for the strong wind) all in all a great day was had by all, can hardly wait for the next event. Once again thank you so very much.
Kind regards, Ray & Paul Bonnici

May I thank you and Melbourne City Lexus for a wonderful day. Truly appreciate the invitation and I truly relaxed and enjoyed the day. Please pass on my thanks to ALL for making this possible.
Warm and kind regards, Lionel Karp

Thank you once again for a very well organised event. Both Ena and I had a great day.
Regards, Manek Irani

Just a short note to say thank you for the invitation to attend your Golf Day at Southern Golf Club. Had a great day, weather, Golf and hospitality was first class, Hope to be able to attend next year if still on. Many thanks again
Graham Peat

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Good morning, Irina, I wanted to thank you for having me along to your glamourous Lexus Melbourne Cup Tour event last night. I was impressed at the really high standard of detail throughout. It was such an honour to be allowed to photography wuth the infamous Melbourne Cup too - wow just such an incredible the journey it has been on! I hope you and the Lexus City team are extremely proud of the outcome of the event, such a great turnout. You nailed it!! Keep up the great work and it really was just so lovely to see you again ✨💛🏆✨
Kind regards, Louise Child

We are very happy with our one-year-old Lexus but thank you for inviting us all the same!! We would also like to personally thank Jamie and this service crew for the excellent first year service on our Lexus last week - it came back sparkling and was just a feast for the eyes! Would you please thank everyone who was responsible? as usual they went well beyond the norm - which was very much appreciated. Thanks, Judith & Alan Mordech

Thank u so much for the golf day. Very enjoyable. Thank you very much. David Chapis

I want to express my thanks again for another wonderful golf day at Sanctuary Lakes. I love the friendly and casual atmosphere of Lexus days, and I feel they compare more than favorably with other brand's events that I have attended. Regards, Ian Mountjoy

Pauline

The service and rapport is absolutely impeccable. And how they do their job is just great. I have never known any one who goes out of their way so much to ensure that customers are satisfied (talking about Manuel). I previously had my car serviced at another Dealer and absolutely hated it. I drove 2 hrs to get the car serviced only to be told that they hadn't booked it in and so I had to go back home and take it in another day. Since then I've used Melbourne City Lexus and have never turned back.

Mrs Grace Schiena

They were not pushy and they were inviting when we first arrived. It was a very pleasant and all around good experience. We had decided it was between Lexus and AUDI and Lexus was so friendly we didnt need to go to AUDI and just went with the Lexus.

Multifoam Pty Ltd

I have dealt with Melbourne City Lexus before so I knew that they are good to deal with.

Lavinia Muralidharan

They explained all of our options well. The after sales service is excellent. They are always very helpful.

Mr Dalton Anthony Grant

Melbourne City Lexus always make sure that all my needs are met and they always provide a free Lexus loan car for me which is great.

Premier Capital Developments

They make everything easy and straightforward.

Mrs Sylvia Kemp

The free service vehicle pick up and drop off is the best thing they do.

Tradequip Pty Ltd

On time, quick and no delays. Much better than BMW.

Interstate Packaging Films P/L

Courtesy and efficiency. The whole experience was very professional and they look after you. They also pay attention to detail which is great.

M.H. Collingwood

Alex was very patient and spent a lot of time with me both before and after delivery, he was very helpful and his follow-up was fantastic. Very personal with a no nonsense approach without being pushy.